Network Engineer Router/Switch/VOIP

Galen D. Wright

*** ***** ** ***. * Laurel, MD **724 973-***-**** ********@*****.***

CERTIFICATION

Network Engineering and Data Communication

EXPERIENCE

Network Operation Center Engineer, Volt Information Services, MainTech June 2006-Present

•Conducting daily operation of Maintech NOC, including monitoring customer’s sites and equipment.

•Opening trouble tickets with Internet service provider support becoming lead liaison between the stores and IT Department Directors.

•Building and maintaining VPN tunnels to customer sites and checking various interfaces on routers and switches. F5 load balancing for various networks. Plus administration( Active Directory, LDAP, DNS, DHCP), maintenance, technical support, updates and backups on Windows and Linux servers (Standalone,VMware, Cisco UCS, Citrix).

•NOC duties also include Cisco UCS VOIP monitoring (NBA, Franklin Mutual insurance, etc) and troubleshooting also logging into Collectors, Presence server, Call Managers, Voice gateways, and all other networking devices which work with the VOIP networks. Also White lists and black list logging for firewall and cyber security. Logging alerts and troubleshooting finds and resolutions to networking, software and hardware issues.

•NOC duties also include opening Cisco TAC support cases and Hardware parts ordering for all networking equipment.

•Monitoring tools include SolarWinds, LogicMonitor, What’s up gold, Hp Openview, Service Manager for System Center.

•Networking tools for troubleshooting Wireshark, Putty, Vsphere, Nagios, RTMT (Cisco), and Telnet and SSH.

Technical Support, Volt Information Services, American Stock Exchange Mar 2002-June 2006

•Provided technical and hardware support for the following servers: Compaq, Hewlett Packard, IBM

•Coordinated software installations, hardware installations and troubleshooting

•Assisted with the migration from a Microsoft File and print network to a Citrix network

Volt Consultant - Exchange Migration, Volt Information Services, Volt Corporate Office Oct 2001-Feb 2002

•Troubleshot various servers and network equipment and provided data to IT departments for resolution

•Added public IP addresses to NAT addresses and checked BGP counters

•Oversaw server monitoring and hardware repair, including hard drive, memory, and array batteries

Volt Consultant - Network Engineer, Volt Information Services, IBM Co. Sept 2000-Oct 2001

•Worked remotely offsite via a VPN connection to the NOC where I could log-on and monitor customers

•Focused on network development and implementation, as well as maintenance of servers and desktops

•Utilized a wide variety of security, engineering, networking and operating system software

Network Engineer, Volt Information Services, New York Board Of Education Sept 1999-Sept 2000

•Designed and implemented computer network, focused on high-level design and planning

•Led the construction of a reliable and high-performing network integrating LAN, WAN, and Internet

•Selected the appropriate data communications components and configured them to meet user needs

Field Service Technician, Volt Information Services, MicroAge Integration Group June 1999-Sept 1999

•Repaired high-value business film processing machines, minilabs and large format printers

•Installed, configured and calibrated equipment and trained staff in the safe use of the equipment

•Provided on-call emergency service as required and maintained field communication with department

SKILLS

•Proficient in Microsoft Servers (Active Directory, Exchange, and DHCP); Microsoft Back office

•Monitoring applications (i.e. HP Open View, Insight manager, and Advanced Host Monitor, Labtech, System Center, What's up gold, Logicmonitor, Cisco Contact Center )

•Networking tools for troubleshooting Wireshark, Putty, Vsphere, Nagios, RTMT (Cisco), and Telnet and SSH

•Implementation of application systems utilizing WSUS and Citrix

•Cisco Routers,Switches, Wireless and VOIP UCCE

EDUCATION

The Chubb Institute, Jersey City, NJ April 1996

Technical School Degree in Network Engineering and Data Communication

New Jersey Institute of Technology (NJIT), Newark, NJ June 1990

Bachelor of Arts Candidate in Computer Engineering

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