Customer Service Representative

Linda McIver (Formerly Hornbuckle)

Covington, GA

404-***-**** (cell)

********@*******.***

http://www.linkedin.com/in/linda-mciver

Results-driven, customer-focused, strong analytical background, outstanding interpersonal and communication skills. Background includes data analysis, instructional design, data auditing, claims examining, licensing, and customer service. Civic-minded volunteer for various non-profits.

Exceptional Data Analyst offering over 15 years’ experience in Education and Insurance

Experience with Microsoft Word, Access, Outlook, Excel, PowerPoint, SharePoint, and other applications.

IEPs, FBAs, BIPs, Infinite Campus, AR, Tienet

Lesson Plan Design and Delivery

EXPERIENCE:

Teacher and Trainer//Newton, Rockdale and Dekalb County Public Schools/Jan. 2006 – Dec. 2018

PRIOR EXPERIENCE:

Compliance Auditor, Compliance Analyst, Claims Examiner, Licensing Coordinator, Sales Support, and Customer Service Representative/Assurant Solutions

Property and Casualty Rater-coder/ Atlanta Casualty Insurance

VOLUNTEER EXPERIENCE:

Homelessness outreach/Ray of Hope Reconnection Ministry/Mar. 2015 - Present

Presently working in the ministry where homeless individuals (adults and children) are given sandwiches, toiletries, prayer, and encouragement. Also, volunteered for, “Feed My Starving Children.”

Clinic Volunteer and Registration/Ray of Hope – Hope Health Clinic/Aug. 2017 – Aug. 2017

Assisted with various aspects of the clinic operations such as: registration, troubleshooting, greeting, directions etc.

Gardener/ Trainer/ Coordinator/ Hands on Atlanta/ Jun. 2015 – Oct. 2005

EDUCATION AND TRAINING:

Grand Canyon University - online, Phoenix, AZ/ Master of Education in Special Education

Shorter University, Rome, GA/Bachelor of Science in Business Administration

TARGET MARKET:

Location: Atlanta Area

Industries: Insurance, state and federal government, education, open

Positions Desired: Benefit Analyst, Data Analyst, Operations Analyst, Contracts Analyst, Instructional Designer

Organizational Culture: Atmosphere where collaboration and information-sharing and high standards are prized and rewarded. Culture respects a balanced lifestyle.

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