Roza Nejad
Orlando, FLORIDA, *****
269-***-**** ****.********@*****.***
Summary
Bright professional provider, with years of education and experience in healthcare. Provide, promote, and role model strategic supervisor that is aligned with Orlando health Hospital’s mission, as the supervisor for patient liaison department. Also, motivated and dedicated sales and marketing medical professional.
Education
Webster University
Master of health administration
Orlando, Florida
Graduated May 2016
Western Michigan University
B.Sc. Biomedical science
Employment History
Kalamazoo, Michigan
Graduated December 2014
Orlando health/ Sherloq solution
May 2017 – Jan 2019
Patient Liaison supervisor
Manage, monitor, and train the day-to-day teamwork of patient liaison team
Act as vital link between Orlando Health facilities, insurance companies, and patients
Provide supervision to the patient liaison team regarding medical claims
Supervise financial consulting for patients. Consult and direct patient for best financial plan
Resolve and manage escalated patient issues relating to their account balances.
Florida Urology Associates November 2016 - March 2017
Patient Coordinator
Maintained and coordinate patient databases and case files, verified patient referral status, and patient insurance
Registered and managed new patients, handled appointment scheduling, and conducted reminder calls to patients
Executed billing in coordination with Medicaid, Medicare, and private insurance company guidelines
Communicated professionally with clinical and non-clinical staff members regarding outstanding patient issues
Worked with Athena system for medical practice management
Vitas Healthcare August 2014 - December 2016
Internship, Marketing and Event Planning
Assisted the Executive and Patient Care Secretary in various administrative, marketing, and event planning tasks.
Recruiting, marketing and directing UCF medical student toward Vitas
Converted files and documents to electronic access for improved utilization by medical staff
Worked within a group of healthcare professionals to monitor, counsel, and provide structured care for senior citizens
Ibin Sina Cardiovascular Center September 2011 - October 2013
Office Manager Assistance
Registered, scheduled, and cataloged inpatient and outpatient demographic information
Maintained accurate case documents in accordance with established federal, state, and local regulatory policies and procedures (including HIPAA and Joint Commission of Health Care Organizations)
Acted as an executive assistant to direct contact and relationships between patients and medical physicians, assist in the operations and oversight of a skilled nursing facility, and monitor efficiency and accuracy of patient charges and payments
Assisted with monitoring and providing structured care for senior citizens (e.g., assisting patients in need of companionship)
Rexol April 2007 - January 2009
Sales Manager
Managed and directed sales of Rexsol acne skincare treatment
Educated sales consultants and interns about the various products
Coordinated marketing activities and event planning for new products
Engaged in customer consultation and customer service sales
Conducted product pricing and promotion presentations.
Identify prospective customers and individual organizations to focus on sales activities
Professional Skills
Supervisory
Advanced
MEDICAL SALES
Intermediate
MARKETING
Intermediate
HEALTHCARE
Advanced
EVENT PLANNING
Intermediate
RECRUITING
Competent
PATIENT CARE
Languages
Competent
English
Fluent