Front Desk Customer Service

Summary: Enthusiastic Customer Service professional with 5 years of experience assisting customers, scheduling services via online, answering phone inquiries, and following up with the status of orders.

Professional Skills:

Good communicational skills to deal efficiently with customers and co-workers.

Assisting with new employee training and resolving conflicts.

Proficient in MS Office and data entry.

Professional appearance and positive attitude.

Good educational qualification and organizing skills.

Work Experience:

Front Desk Supervisor Mar 2014-Mar 2017

Western Star Inn & Suites, Redvers, SK

Resolved customer issues, complaints and payment problems in efficient manner.

Trained and encouraged front desk new employees to ensure a quality operation.

Allotted and supervised front desk staff as per requirements.

Experienced night audits and built strong relationship with customers.

Discussed promotions and offered new services based on the need of a customer.

Prepared invoices and update the cheques for oil company employees.

Communicated with housekeeping and maintenance staff to clean or repair in preparation for new guests.

Front Desk Representative Jul 2012-Mar 2014

Western Star Inn & Suites, Redvers, SK

Provided customers with quality assistance through phone calls and emails.

Accurately verified information and updated information database as necessary.

Developed sales campaigns and made calls to potential customers.

Managed front-end operations to ensure efficient and friendly transactions.

Escalated difficult customer issues to manager when appropriate and necessary.

Created and updated customer information as required.

Took responsibility in the absence of the front desk supervisor.

Collected payments using credit or debit cards for rooms at the end of each stay and collected room deposit whenever required.

Academic Qualifications:

M.Sc., (Mathematics with Computer Science) Jun 2002-May 2005 Osmania University, India.

Contact this candidate