Engineer Training

Bernard Bullington

**** *** ******* **. ******, Ga. 30263

Email: ************@*****.***

Cell 678-***-****

OBJECTIVE: Seeking permanent position as Technical Trainer/ DDI Facilitator for corporate training.

EDUCATION: AS/Applied Science, Computer Networking and Security Technology, HerzingCollege.

BS/Computer Information Technology, Networking and Security, Herzing College

ComputerLearningCenter, Computer Networking, Graduated Magna-Cum Laude 1999

SKILLS OF INTEREST: Professional Instructor/writer in the areas of Microsoft: Cisco: IT services, Computer networking, Cisco CCENT, CCNA, router and switches, Wireless, Comp-Tia A+, Comp-Tia Net+, Network Management Software, DDI certified, UCS Servers, POS systems SCCO 5/R6,NCR/IBM

EMPLOYMENT HISTORY:

2015-Present NCR

Training Center Instructor Cisco Routing and Switch

Instructor for Cisco UCS Data Center Server Systems

Networking Fundamentals

IBM POS Sales Systems

NCR POS Sales Systems

Scanner/ Scale: Self- Serve POS Systems, SCCO 5 R6

2013-2015 SITA Corporation

Senior Technical Trainer for Airport/Airlines applications

Instructor for various applications for passenger processing

Instructional Design for training documentation

Responsible for setting up Cisco Training Academy for corporate training

2012-2013 Cbeyond Communications

Technical Instructor for VoIP applications

Conducted training at corporate level for Customer support

Facilitated training for Tier 1 and Tier 2 support personnel

Help create training documentation and structure class environment

Analog MGCP, Analog SIP, PRI Enhanced PRI, Broad Soft platforms, SIP Registrations, SS7, Dial peers, VPN networks, Hosted Microsoft Exchange, Virtual receptionist.

2010-present Applied Professional Training

Responsible for setting up Cisco CCENT: CCNA: CWTS, Basic electronics, Fiber Optics, instructor led courses.

Train AT&T personnel for Cisco CCNA Certification

Facilitated instructor led classes for Cisco Routers, switches, OSI model, switching technologies’, Rip, OSPF, EIGRP routing protocols, subnetting, IP addressing IPv4, IPv6, Access Control List, NAT, PAT.

Created Hands-on labs using Cisco Packet Tracer, Network Simulator, Test-out simulator

2010-2012 Omni Technical Institute

Technical Instructor for intro to computers for entry level students, Comp-Tia A+, Comp-Tia Net+, Microsoft XP Professional, Microsoft Server 2003, TCP/IP sub-netting, DHCP, DNS, Active Directory,

Personally had a success rate of over 92% of students obtaining multiple certifications in all class of study

2008-2009 Net planner cabling Systems

Cabling installations of data center infrastructure.

Installations of Fiber Optic LAN/WAN/Man infrastructure Ethernet LAN installations Wireless LAN.

Provided structured training for technicians in areas client satisfaction, customer relations, and safety requirements.

Project manager for out of state installations which included instruction of all personnel, documentation of projects progress, projected requirements of contract.

2005- 2008Network Engineer, Lodgenet /Stayonline- Inc.

Network Engineer for design and installation of Wireless Internet Accessfor Hotels.

Performed installations to monitor specifications of Wireless site surveysquality signal testing, locations of equipment, and connectivity requirements.

Taught and instructed new employees in the proper procedures of installing new wireless networks and upgraded legacy networks to meet current standards

Technical Instructor for Configuring network equipment, Cisco routers, 2950, 2960 switches and 1100, 1200 series access points.

Created training documents for junior technicians to configure VLANS, TCP/IP fundamentals, TCP/IP Sub-netting,

2004-2005 Network Engineer, VeriFone Corp: Atlanta, Georgia

Provided customer support and training for (POS) Point Of Sale processing equipment.

Formatted training documentation to provided training for WI-Fi- TCP/IP networking equipment for help desk personnel.

Created individualized training material for specific customers and provided structured training classes for each client’s needs.

Interviewed each client to create training material and help desk material. Provided onsite training support for 3rd party merchant networks.

Technical trainer for client services, created training material such as Power Point, word documentation, hands on labs for each client interaction.

Provided hands on training across United States and Canadian provinces at customer sites

2002-2004 Network Operations/call center,AT&T communications: Atlanta, Georgia

Provided Tier 2 operations call center support.

Troubleshooting T1.5 data lines and communication switches.

Provided Isolation and resolution of customer communication issues.

Monitored trouble tickets.

1999-2002Network Engineer/Project Man, SCIENTIFIC GAMES, INC. Alpharetta, Georgia

Responsible for Global lottery installations to include hardware/software implementations.

Responsible for all aspects of physical and documentation training materials.

Produced support material for tier level 1 helpdesk, manufactured training books and CD’s

Created graphical training and support material for tier 2 and tier 3 Network Engineering.

Designed binder book material describing each function of Lottery system to include

hardware specifications, troubleshooting techniques, step by step procedures of how to

Implement start to finish applications.

Responsible for technical training for helpdesk through senior management personnel.

Certifications:

Cisco CCENT, CCNA

Comp-Tia A+

Comp-Tia Net+

Network Management Software

DDI certified.

Cisco UCS Server

ETA Fiber

FCC License

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