Customer Service Manager

MANASI KISHOR GAIKWAD

Email: **************@*****.***

Cell: 639-***-****

Address: Calgary, Alberta

Professional Snapshot

A creative administrative professional with over seven years’ experience in the areas of hospitality, office administration and human resources. Proven abilities in customer service, employee management and event co-ordination.

Employment History

Emerson Export Engineering Centre, Pune, India.

Aug 2015 to Jun 2018, Guest Relations Executive.

Tie up with new Hospitals and Hotels, suggested ideas on improvement of the Front Office area, addressed and explained the newly joined employees regarding the medical and other benefits during orientation, and assisted the HR Manager in maintaining and updating the employee benefits’ records.

HR Excellence Global, India.

April 2015 to July 2015, Manager- Business Development.

Generating leads, setting up meetings, pitching new services to the client and Communicating new product developments to prospective clients.

Wipro Ltd, Pune, India.

Apr 2012 to Feb 2015, Senior Associate.

Team Building Activities, Upselling the new products, 100% satisfaction survey from the client (United Airlines), recognition of good rapport with the passengers by assisting in booking reservations,seat assignments and explaining the use of Miles.

Assisted the engineers for the development of British Telecommunications line. Also, frequently attended informative seminars to improve knowledge and performance level.

Kingfisher Airlines Ltd, Pune, India.

May 2011 toDec 2011, Guest Support Agent.

Assisted new peers in the back-office emails job and helped my supervisor in assigningtasks and manage databases.

Hotel Vivanta by Taj Blue Diamond, India.

Aug 2010 to Feb 2011, Restaurant Hostess.

Warm welcome the guests, guided them with the Menu, sometimes assisted the guests to manage their children, answer incoming calls to the restaurant and manage the flow of the guests during busy hours and helped peers by setting and clearing tables, replenishing water and serving.

Core Competency

Effective Communication and Inter-personal skills.

Problem Solving Skills.

Customer Service.

Can Work Under Pressure.

Target Oriented.

Quick Learner.

Languages: English, Hindi, Marathi, Basic French.

Microsoft Office: Word, Excel, Outlook and PowerPoint.

Software: SHARES, Sabre, Talisma.

Education and Training

Corporate Post Graduation Diploma in Business Administration - 2014

Symbiosis Centre For Distance Learning Pune, India

Human Resources Management

Bachelor of Commerce - 2012

Savitribai Phule Pune University Pune, India

Business Administration

Diploma in Aviation, Hospitality and Travel Management - 2010

Frankfinn Institute Of Air Hostess Training Pune, India

Aviation, Hospitality and Travel Management

Volunteer Work

Worked with a nonprofit organization, PIA (Portail De L'Immigrant Association), Calgary at

Heritage park for Maple Festival to manage young children and elderly people right from

their pickup location to back home and organized games.

Contact this candidate