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Customer Service Pharmacy

Erwin, North Carolina, United States
April 24, 2019

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Phyllis Weaver, R. Ph.

Clayton, NC ***** 919-***-**** Licensed Pharmacist

Pharmacy Operations Drug Utilization Review Patient Counseling A Pharmaceutical Professional with experience leading teams and supporting operations in retail pharmacy environments. Recognized for possessing outstanding interpersonal skills paired with a track record of establishing strong relationships with patients, pharmaceutical representatives, medical professionals, and insurance providers. Proven leader, able to effectively train and manage diverse groups of teams in order to establish quality and customer service as a paramount priorities.

Pharmaceutical Research

Quality Assurance

Relationship Development

Compounding Medications

Community Outreach

Complex Insurance Processes

Immunization Program Management

Team Leadership & Development

Process Implementation

Dispensing & Compounding

Inventory Management

Drug Assessment


Nash County District Attorney’s Office, Wilson, NC 2016 – Present Expert Witness Per Diem

Serve as the expert witness for the District Attorney in a DUI case, offering testimony on the defendant’s ability to operate a motor vehicle under the impact of multiple medications and alcohol.

Conducted research on all medication utilized in the case; committed all medication and drug interactions between each medication and alcohol to memory to use during the trial.

Investigated alcohol blood levels to compare charted alcohol levels with medication levels in the defendant. Walgreen Pharmacy, Wilson, NC 2008 – 2018

Overnight Pharmacist

Drove the strategy and execution of pharmacy operations at one of the top 3 stores in a district of 200+ locations, successfully filled 1,000 prescriptions daily and dispensed nearly 50 immunizations during cold and flu season.

Directly interacted with patients and medical professionals to provide top tier care and support with medications.

Fostered a strong relationship with the medical staff at Wilson Medical Center that allowed for the use of professional knowledge to substitute medication during times of insurance issues and financial burdens in patients.

Measured an extraordinarily high blood pressure and pulse in a patient, offered them aspirin and advised a trip to the hospital in which doctors held the patient overnight.

Served as the main point of contact for patients, offering one-on-one instruction on the appropriate administration of oral syringes, syringes for SC and IM injections, glucometers, blood pressure monitors, and nebulizers. Harris Teeter Pharmacy, Raleigh & Wilson, NC 2006 – 2008 Pharmacy Manager

Streamlined opening operations of a new smaller pharmacy, driving sales up in less than a year, increasing prescription volume by 100+ patients.

Played a key role in the onboarding of new talent, created weekly schedules and task assignments, and coordinated and executed performance evaluations to target needed areas of improvement.

Served as a resource for a network of physicians and healthcare professionals, providing feedback on the correct medications for specific patients.

Recognized as the Featured Pharmacist in 2007 for superior customer service, due to a positive letter written by a patient for excellent support in their child’s care and OTC medications.

Executed Health & Wellness fairs and screening programs for diabetes, blood pressure, and cholesterol to improve public awareness of healthcare issues.

Phyllis Weaver, R. Ph.

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Walgreens Pharmacy, Raleigh & Clayton, NC 2004 – 2006 Staff Pharmacist/Floater

Travelled throughout the Walgreen territory from the eastern shore of NC westward to Greensboro and north to VA to serve in an interim role to ensure pharmacy operations remained consistent and the level and quality of service weren’t compromised.

Provided training to newly hired pharmacists in various locations.

Served as the Preceptor for students and interns from the Campbell University School of Pharmacy, provided support and areas of growth to prepare students for pharmacy exams and future positions in the field. EDUCATION & CREDENTIALS

Bachelor of Science, Pharmacy, Virginia Commonwealth University School of Pharmacy Master of Arts, Biology, Hampton University

Bachelor of Arts, Psychology, University of Virginia North Carolina Pharmacy License #10650 Virginia Pharmacy License #020******* North Carolina NPI #183******* The Pharmacist & Patient-Centered Diabetes Care Certification 12/7/2018 BLS Provider 11/7/2018 MTM Certification 2015 Travel Health Services Certification 2014 Immunization Delivery Certification 2010 VOLUNTEER WORK

St. Jude Children’s Research Hospital, 2017 to Present Served as the Team Captain in the 5K Walk/Run and raised over $500. LinkedIn Mentor

Mentored a PharmD graduate who was onboarded quickly after taking State Board of Pharmacy Exams.

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