Customer Service Sales
Resume:
Xavier Frank Murillo
Professional Experience
Alpha Gulf Coast Janitorial, Clearwater, FL November 2015 -February 2019
AR Specialist
●Provide quality and professional cleaning service, provide excellent customer service for all their needs
●Collect on past due accounts
Financial Credit/Baycare, Clearwater, FL June 2012 - November 2015
Collector
●Assessed customer needs and initiated effective intervention as needed
●Performed the responsibility that demonstrates sensitivity to specific needs of customer
●Assisted customers with payment arrangements and settlements
●Documented all details for each call made and/or received regarding accounts in collections
●Offered Charity applications to select debtors
Peak Credit Services, Largo, FL January 2009 – May 2012
Collection Supervisor
●Promote teamwork among coworkers
●Demonstrate flexibility and accepting reassignment
●Ensure all team members were properly trained on all company policies & procedures.
●Provide additional training or re-training to team members
●Review and adjust account credit limits
●Complete all duties assigned
PODS, Clearwater, FL August 2007 – November 2008
Sales /Account Representative
●Increase company revenue through inbound and outbound sales calls
●Provide excellent customer service regarding account issues and concerns
●Suggest and recommend product upgrades to new and existing accounts
●Ensure accuracy on all customer account information
Dunstone Financial, Largo, FL January 2006 – July 2007
Collections Supervisor
●Oversaw daily operations of the call center
●Completed all duties as assigned by manager
●Assisted customers with payment arrangements and settlements
●Provided training to all new team members and coaching to existing associates
●Modified accounts once defaulted into a delinquent status
●Performed weekly reviews with team members to ensure they met their goals
National Debt Management, Largo, FL February 2005 – January 2006
Sales I Certified Credit Counselor
●Expanded sales by enrolling new customers into a debt relief program
●Provided excellent customer service regarding account issues and concerns
●Informed creditor if accounts defaulted within their program
●Updated account information as necessary to ensure accuracy
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