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Customer Service Sales

Location:
Delray Beach, Florida, United States
Posted:
April 24, 2019

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Resume:

Xavier Frank Murillo

727-***-****

Professional Experience

Alpha Gulf Coast Janitorial, Clearwater, FL November 2015 -February 2019

AR Specialist

●Provide quality and professional cleaning service, provide excellent customer service for all their needs

●Collect on past due accounts

Financial Credit/Baycare, Clearwater, FL June 2012 - November 2015

Collector

●Assessed customer needs and initiated effective intervention as needed

●Performed the responsibility that demonstrates sensitivity to specific needs of customer

●Assisted customers with payment arrangements and settlements

●Documented all details for each call made and/or received regarding accounts in collections

●Offered Charity applications to select debtors

Peak Credit Services, Largo, FL January 2009 – May 2012

Collection Supervisor

●Promote teamwork among coworkers

●Demonstrate flexibility and accepting reassignment

●Ensure all team members were properly trained on all company policies & procedures.

●Provide additional training or re-training to team members

●Review and adjust account credit limits

●Complete all duties assigned

PODS, Clearwater, FL August 2007 – November 2008

Sales /Account Representative

●Increase company revenue through inbound and outbound sales calls

●Provide excellent customer service regarding account issues and concerns

●Suggest and recommend product upgrades to new and existing accounts

●Ensure accuracy on all customer account information

Dunstone Financial, Largo, FL January 2006 – July 2007

Collections Supervisor

●Oversaw daily operations of the call center

●Completed all duties as assigned by manager

●Assisted customers with payment arrangements and settlements

●Provided training to all new team members and coaching to existing associates

●Modified accounts once defaulted into a delinquent status

●Performed weekly reviews with team members to ensure they met their goals

National Debt Management, Largo, FL February 2005 – January 2006

Sales I Certified Credit Counselor

●Expanded sales by enrolling new customers into a debt relief program

●Provided excellent customer service regarding account issues and concerns

●Informed creditor if accounts defaulted within their program

●Updated account information as necessary to ensure accuracy



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