To be associated with a company that has state-of-the-art hardware, software and excellent benefits and an excellent career path for long career advancement.
Description of Positions Held
June 2010 to November 2018
Suddenlink Retention and Transfer Specialist II
Retain and save customers wanting to disconnect through special discounts.
Upsale services for customers needing to lower bill.
Provide transfer services for customers moving to new location in service area
Provide services for customers moving out of area.
Awards Received for Service Mid South Region Presidents Club 2013 2q, 3q 2014, Highest Install Rate Jan-Dec 2013, Highest Completed Sales Jul-Dec 2013, Highest Completed Sales Jan-Dec 2014.
September 2006 to June 2010
Financial Assistant Blue Cross Blue Shield Of Texas
Maintenance online request for Financial Suspense Systems
Special Projects as requested
January 2004 to September 2006
Administrative Assistant III Blue Cross Blue Shield Of Texas
Enroll providers and billing services for Thin Online Inquiry to check claim status and eligibility on patients. Maintain and develop Access data base and work with Nebo Internet Company for setup.
Enroll providers, clearinghouse and billing services for electronic filling of claims and maintain a rejection Access data base for enrollment.
Enroll providers, clearinghouse and billing services for Electronic Remittance and Electronic funds transfer.
Report enrollment status weekly to management.
Backup the helpline on calls being received for electronic filling problems.
October 1999 to January 2004
Help Desk Analyst Electronic Filing II
Blue Cross and Blue Shield of Texas
Trouble Shooting and Support for Provider Offices on all types of Insurance Claims files electronically.
Gathering monthly, weekly and daily reports on Phone stat.
Responsible for answering 300 to 400 calls per week.
Develop a tracking system on Access for problems and audix messages.
Coordinating with Support groups including fellow employees, Vendor software, and Providers (Hospital and Private Practice).
Multiple Training in all the Microsoft office applications.
Using pc to access mainframe software.
Good verbal and organizational skills and communication skills in order to interact with technical support and internal/external customers including Vendors and Providers.
Communication through e-mail and the internet via Lotus Notes.
Develop and maintain spreadsheets via Excel for claims received from payers/vendors for the Clearinghouse.
Run recoveries of raw data for customers for problem determination on claims.
September 1996 to October 1999
Help Desk Analyst Network/Telecommunications
Blue Cross and Blue Shield of Texas
Network and organizational charts using Visio software.
Multiple training classes on MS PC NT/WIN95 (1997 classes including Excel and Word) applications and previous training on Lotus and Word Perfect over 10 years
Implementation and support on DKHELP ticketing system and migration of Infoman tickets to the new system (DKHELP)
Coordinating with support groups including training on second level procedures, service level agreements and training contractors on first level procedures and support. (Including writing procedures for help desk at all levels).
Responsible for answering 400 to 500 calls for week.
Password resets on LAN, mainframe and CCMail.
June 1993 to August 1996
Database Provisioning Engineer
Contracted to MCI through OSP Consultants, Volt Technical and Oxford and Associates
Responsible for Transmission Systems Database /Fault Alarm for revenue lines, building databases submitted by Monitor and Control (M&C Engineering)
Coordinate downloads for regions in the Midwest, Southwest, Southeast and Telecom USA System (DLSIM/TUSA).
First-Level trouble shooting to support hardware and software configurations for Field Engineers, Surveillance Department and Equipment Test Department.
Verify 3 letter Mux codes on MECCA software database and input updates information on PSE database via mainframe computer.
Assign Control letters for Fault Alarm Engineering project books for pending downloads on Paradox database.
February 1992 to June 1993
Help Desk Analyst
Contracted to Sprint through ODESCO Inc.
First level contact to analyze mainframe users questions for hardware and software.
Preformed password resets for RACF Id’s on the mainframe.
Enter problem ticket via Infoman database and coordinating problems with support groups.
September 1989 to June 1992
Synergistic Consulting Services
Balance and file monthly expense reports
The following positions were at E-Systems – Garland Division
December 1986 to October 1988
Assistant Production Control Administrator
Verify monthly lease billings and track lease expiration, produce monthly management reports and graphs via SAS and Lotus 1,2,3 software
Track and report Actual vs. Budget and assist in the preparation of yearly and 5 year budget forecast.
April 1984 to December 1986
Data Communication Technician
Maintain equipment inventory reports and logs for equipment installation, response time, bar code problems, preventative maintenance, and configuration layouts for the network equipment.
Perform problem determination of the systems (IBM, WANG and Prime).
October 1988 to September 1989 and March 1978 to April 1984
Computer Operator / Lead Computer Operator
E-Systems Garland Division, Central and Southwest Services, Trailways Inc. and Steak and Ale Restaurants of America.
Operate computers and monitor system performance, enter batch jobs, input data and files into the production job stream for a multiprogramming and multiprocessing environment.
Maintain records required supplementing console logs and running system backups on multiple computer system.
Learn JCL and correct Job Abends.
Scan and encode Charge Express Busbill ticket numbers, sort by account number and load information to tape.
Online applications included: CICS, IDMS.S2k, OMEGAMON, ROSCOE, TSO, CIS, MCP/TCAM, VTAM, RJE, IDMS/DB, ADSO, MRP, MVS/VS2, VM/CMS, JES2, OS/VS1/CICS.
Equipment experience: Amdahl 470/v6 470/v8, IBM 3032, 370/138/148, 1287,1255,4381,0129.modems, Prime computers, Burroughs, Xerox printers, Honeywell Page printers, Astrocom Modems, Epic barcode, Memorex/Telex, Versatic/Calcomp printers and plotters, HP pc, HP1000 mainframe, HP printers and plotters, Wang/VS100, Computervision, Sun, Tandem, ITT, Idea, Apple, Compaq pc.
Software: Microsoft Windows PC, Win 3.1,Win95-2016, WIN/NT, including Microsoft office 95-2010 Applications, Wang PC word processing, Apple PC-Excel, Paradox, Word Perfect.
Training and Education: Attended 1976-1979 El Centro Jr. College /Computer Science Major
Graduated 1973-1976 W.W.Samuell High School – Dallas High Honors
Attended 1973-1974 Skyline High School Computer Cluster – Dallas
Hobbies: Scuba Diving, Camping, Fishing, Ranching (cows and Horseback riding)