IT Business Consultant/EDI Specialist/Sr. Technical Support/Application/Production Analyst Atlanta, GA
A process and change management agent, innovator, and critical thinker. Excellent verbal/written presentation skills. An enthusiast willing to work with all levels of management, detail oriented, organized, passionate, and able to inspire/motivate to promote a healthy and collaborative work environment.
IT Business Consultant
Source Of Solutions
August 2010 to Present
Manage projects from design to support. Consult with stakeholders to identify business needs as well as develop/implement solutions for business needs established. Implement best practices as business standards. Plan/manage data and email migrations. Configure systems for operational requirements. Design user-friendly web sites with content management system and training documents for end users to make minor updates/changes.
EDI Specialist and Program Analyst
AGRO Merchants - Atlanta
February 2017 to April 2019
Lead electronic data management projects from design to support; evaluating the effectiveness of installed systems and services; and provide instruction as well as advise on solutions for a wide range of IT issues. Apply technical writing to create knowledge base for training, standard operating procedures, and policies for effective implementation/change management. Automate processes from designing, development, testing, to implementation to improve efficiency of the work group. Represent the business unit at meetings or conference calls with customers/stakeholders. Coordinate project meetings, project timelines, change control, and production deployment. IT Support Analyst/Dekalb Medical (Emory)
DeKalb Medical (Emory)
December 2012 to December 2014
Resolved over 60 high priority requests per day (Lawson, Kronos, Sunrise 5.5/6.1, Sovera, IE, Java, PACS, and Citrix). Automated processes to improve efficiency. Utilized incident/problem service asset management tools (incident, request, change, task). Actively monitored database storage backups. Document maintenance patches, installs, and upgrades for implementation by others. First response for all IT related tasks (Access Requests, Virus Removal, Remote Access, VPN, Active Directory, Software Installs, Imaging, Firewall Access). Eliminated threats from malware and security breaches. Developed and presented training materials and job aids to co-workers/staff. Trained end users on security and risks. Provided data management and technical advice to co-workers. Team Lead - IT Support Analyst and Public Relations Clayton State
June 2008 to August 2014
Team Lead for call center that provided technical support to over 7,000 students, faculty, and staff at Clayton State University (in person, phone support, via e-mail, and remote). Implement software installs via LANDesk/Ivanti and Norton Ghost, hardware installs, and virus removal. Configure peripherals for over 7000 students/staff and eliminate threats from malware, viruses, and security breaches. Trained upcoming staff to provide support to over 7000 end users. Created knowledge base articles for training and reference.
IT Systems Engineer
June 2011 to December 2012
AmeriCorps Vista Member/AmeriCorps
January 2010 to December 2012
Volunteered over 2600 hours of service in the Clayton County School System. Assisted school systems containing over 500 students with ages ranging from 9-19 by means of mentoring and tutoring. Provided aid in subjects relating to Math and English/Language Arts. Promoted acquiring general knowledge in line with Georgia educational standards. Also focused on developing life skills, positive attitudes, increasing self-esteem, productivity to assist students with becoming outstanding contributing members of society.
Sr. Computer Tech
Allen & O'hara
July 2007 to February 2009
August 2006 to June 2007
B.B.A. In Business Management in Business Management Clayton State University