Zeena Kaddoura

ac85t3@r.postjobfree.com, 613-***-****

EDUCATION

Bachelor of Art, Specialization in Business Law, Ottawa, Ontario (2015-2019)

Carleton University

PROFESSIONAL EXPERIENCE

Member Service Representative, Alterna Savings, Ottawa Ontario (2019-Present Date)

Provide all members with exceptional customer service.

Financial transaction assistances such as withdrawals, deposits, transfers, bill payments, payment stops etc.

Provide administrative and clerical support (Mailing, scanning, filing, answering emails and phone calls etc.).

Scheduling and coordinating appointments.

Organize and maintain appearance of office area.

Manager on Duty, Fido; Ottawa, Ontario (2017-Present Date)

Greet, serve and accommodate customers to full satisfaction.

Reach monthly sales goals.

Offer deals to fit specific customer interests, negotiate deals and go through term and conditions of legal contracts.

Set up and organize store layout, ads and products.

Run credit checks and take preventive measures to reduce fraud.

Supervise and train peers when manager is not present.

Managers Assistant, Subway; Ottawa, Ontario (2016-2017)

Open and close store, including: cleaning/maintaining store, handle cash, open systems.

Create schedules and plan store meetings/events.

Inventory count, update numbers in excel spreadsheet and place order for upcoming weeks.

Train new employees and ensure they are updated on any new procedures.

Report to upper management.

EXTRACURRICULAR EXPERIENCE

Carleton Law Society

Attend mandatory bi-weekly meetings.

Organize law events.

Participate in mooting.

CUSA Elections

Set up poll stations.

Encourage Voting and explain the process.

Monitor assigned station.

JCCT Legal Volunteer

Organize file cabinet.

Write and proof-read case briefs.

Maintain appearance of office.

PERSONAL PROJECTS

Conscious Mask Rotation

Personal project used to promote the importance of mental health in skin care.

Snowzblr

Personal Blog used to advice women on self-love.

ADDITIONAL INFORMATION

Experienced with Microsoft Word, Excel, PowerPoint, Outlook, WordPress, Adobe photoshop, Illustrator and Social Media.

Jarvis, Citrix Portal, Back office and POS.

First Aid, CPR and Smart Serve Certified.

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