Customer Service Assistant

SEIKH RUKSANA BURHAN

Curriculum Vitae

***-*** ***** **** ****, Victoria, BC V9A 6W5; Email: ********@****.**; 236-***-**** SUMMARY OF QUALIFICATIONS

• Over 3 years of experience in research on economic and trade related issues.

• Over 3 years of experience in teaching different courses of Economics.

• 2 years of experience in providing training on economic and trade related issues.

• 4 months experience in providing policy support to the BC Local Government.

• Over 1 year experience in customer service.

• Recent Graduate (MA) in Economics from the University of Victoria.

• Computer skills include MS Office, EViews and STATA

• Professional communication skills include fluency in English. PROFESSIONAL EXPERIENCE

1. Teaching Assistant, School of Economics, University of Victoria, BC. 2015 - 2018

• Took lab classes for different Economics courses, invigilated and graded examinations and worked for help center hours for students.

2. Co-op Student, Village of Tahsis, BC. September-December, 2017

• Examined the Village's zoning and land use bylaws and the implications of short term or seasonal rentals, wrote some reports to the council, prepared questionnaire for survey, summarized survey results and provided policy options to the Council on short-term rentals.

• Analysed BC rules and regulations on the establishment of non-profit society and wrote report to the Council on necessary steps in establishing a non-profit society for the governance and management of operations of a 25 km multi-purpose Community Unity Trail linking Tahsis and Zeballos. Four partner communities were involved in the project i.e., Villages of Tahsis, Village of Zeballos, the Mowachaht/Muchalaht First Nation and the Ehattesaht First Nation.

3. Sales Associate, Hudson’s Bay, Victoria, BC July-September, 2018

• Provided customer service and handled cash.

4. Cashier (part-time), Walmart. Victoria, BC. 2016-2017

• Provided customer service and handled cash.

5. Research Associate, Bangladesh Foreign Trade Institute (BFTI), Bangladesh. 2013-2015

• Conducted research on different economic and trade related issues and provided policy supports to the Ministry of Commerce, Government of Bangladesh.

• Organised and coordinated different trainings, seminars and conferences.

• Provided training to the officials from public and private sectors and chambers. 6. Faculty in Economics. Metropolitan University, Sylhet, Bangladesh. 2012-2013

• Taught different Economics courses, conducted research, graded and invigilated examinations, supervised thesis and performed other administrative works. 7. Research Assistant. Project funded by the International Finance Corporation (IFC) and World Bank. 2010 -2011

• Conducted field surveys and entered data in MS Excel for the research. EDUCATION

• Master of Arts (MA) in Economics. University of Victoria, BC, Canada. 2018

• Master of Social Sciences (MSS) in Economics. Shahjalal University of Science and Technology, Sylhet, Bangladesh. 2008

• Bachelor of Social Sciences (MSS) in Economics. Shahjalal University of Science and Technology, Sylhet, Bangladesh. 2007

MAJOR COURSES

Microeconomics, Macroeconomics, Econometric Analysis, Applied Econometric Modelling, Time Series Econometrics, Themes in Econometrics, International Economics, Labor Economics, Public Finance and Fiscal Policy and so on. ONLINE COURSES

• “Trade & Poverty” and “Non- tariff Analysis” in the Virtual Institute (UNCTAD).

• “Introduction to WTO”, “Trade in Services” and “Trade Related Intellectual Property Rights (TRIPS) in WTO E-learning.

AWARDS

• Graduate Fellowship from the University of Victoria.

• UVic Outstanding Entrance Scholarship.

• Sylhet Board Scholarship, Bangladesh.

VOLUNTEER WORK EXPERIENCE

• Volunteer and presenter of the Global Community Team at the Fresh Minds Symposium in the University of Victoria. 2016

• Presenter at the Residence Professional Development Program workshop on the Residence life & Education Team. 2016

• Founder-coordinator of “Swapnotthan” a volunteer organization of Shahjalal University of Science & Technology, Sylhet, Bangladesh. 2005-2007 PUBLICATIONS

• Should Bangladesh Exports to Countries with Better Institutional or Comparatively Similar Institutional Form? International Economic Journal, Published on January 31, 2019. (https://doi.org/10.1080/10168737.2019.1570299)

• Empirical Examination of Impact of Mobile Phone Usage on the Well-being of Fishermen in Rural Bangladesh, North American Academic Journals 2014 (Economic Papers and Notes, Volume 14, Number 1)

• Environmental Compliance & Non-Tariff Trade Barriers (Impact on Bangladesh Economy): Bangladesh RMG Sector in perspective. Seminar Paper: The Institute of Cost and Management Accountants of Bangladesh

• Geographical Indication: The Role of Private Sector. Newspaper Article: The Financial Express

COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Access), STATA, Eviews, R, Metlab-Dynare, TradeSift. Some preliminary knowledge in CGE modeling using Gempack. INTERESTS

Volunteer work, Music and Travelling.

REFERENCES

• Available upon request

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