Desktop Support Customer Service

Phone: 916-***-****

Raul Luna Email: *******@*****.***

Objective Information Technology Desktop Support with over 20 years with the State of CA.

Experience

*/****-*/**** ***** A, Sacramento, CA

IT Desktop Support Technician

PC support for laptops, desktops, smartphone, IPads, network printers. Supported the salesmen for printing and installing software onto laptops and IPads. Remote calls for installation of software for Northern CA offices. 2/2005–4/2018 CA Department of Fish and Wildlife, Sacramento, CA Associate Information Systems Analyst

PC support for the Office of Spill Prevention and Response (OSPR). Desktop support for laptops, printers, cameras, GPS units, Smart phones, law enforcement tasers, air monitoring systems. Used Active Directory for user accounts. Migration of OS’s XP to Windows 7, Windows 7 to Windows 10. Responded to Oil spills throughout the State of CA. 3/1995–2/2005 CA Department of Health Services, Sacramento, CA Assistant Information Systems Analyst

Supported 100 staff members in software and hardware installation and upgrades. Software included Windows 95/98, 2000, Office 97 and SAS software for epidemiologist. Later moved to the mainframe unit at the DHS Help Desk to assist counties in converting to a LAN based platform. Software items used MEDS, IP Dial, VPN, CICS and RACF. 1/1990–3/1995 CA Department of Health Services, Sacramento, CA Staff Services Analyst

Worked for the Chronic Disease Control Branch administering the exam for the Public Health Medical Officer. Supported the Diabetes Control Program supplying reports and information to CA counties which was part of a CDC block grant. Typed memos, bill analysis, budget reports for programs applying for CDC block grant funds.

Education 1982 - Certificate Lowry AFB Aurora, CO

Field of study was aircraft electronics, lasers, and thermal energy. Skills Excellent customer service. Detailed and Organized. Great at multi- tasking various projects.

Volunteer

Experience or

Leadership

I have been teaching martial arts for over 40 years for a non profit.

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