Information Technology Support

Jynsen Denley Holland

**************@*****.***

linkedin.com/in/jynsendholland

103A Patchen Ave.

Brooklyn, NY 11221

EDUCATION Elon University, Elon, NC May 2016

Elon Commitment Scholar

Major: Exercise Science (Pre-med Concentration)

Minor: Biology

SKILLS Microsoft Office 2007/2010/2013/2016; Microsoft Windows XP/7/8/8.1/10, Mac OSX Operating Systems; Citrix Receiver; Citrix Delivery Services Console; Microsoft Active Directory; Centricity SP 12; SonicWall Firewall; Microsoft Office 365 Administration; Microsoft Group Policy Management; Mobile device management (BlackBerry UEM)); Endpoint security management tools (Symantec); Crestron Systems; VMWare; SSO, SAML 2.0; Microsoft Server 2008/2012/2012 R2/2016; Cisco networking; Anti-virus program implementation; IVR administration; Command Line; Microsoft Exchange; ConnectWise; Footprints; Citrix XenApp Farm; QS1 pharmacy software; Toshiba products; Ricoh products; HP printers; Allworx telephony; Cisco telephony; DigitalFile (File Site 9.3); 3E; Chrome River; Altiris; Polycom; Citrix NextGen; HEAT ticketing software; BlackBerry iOS

WORK Reed Smith, LLP., Los Angeles, CA May 2018-March 2019

EXPERIENCE IT Support Analyst

Fielded and triaged incoming tickets, calls, emails, and foot traffic to provide quality technical support and instruction for legal professionals, external clients, VIPs, and C-level users to exceed expectations regarding hardware, software, and networking issues

Ordered, provisioned, maintained, and managed employee computer hardware, accessories, firmwide IT equipment, etc.

Led various firmwide IT projects on behalf of the Southern California region

Monitored, maintained, and regularly tested conference room equipment

Orchestrated encrypted transfer of firm data to external recipients and internal repositories

Set up, configured, and maintained Cisco VoIP phone system

Piedmont Health Services, Inc., Carrboro, NC May 2016-May 2018

IT Support Specialist

Received and responded to incoming calls, pages, and emails to provide quality technical support for end users, clients, VIPs, and C-level users

Confronted issues of varying complexity regarding end user workstation hardware, software, networked peripheral devices, and associated cabling

Applied operating system images to desktops and laptops weekly for end users and clients with further customization depending on requirements dictated by title

Maintained and configured Microsoft Servers, including AD, DNS, DHCP, Print, Exchange, MSUS, and IIS

Set up, configured, and maintained AllWorx VoIP phone system

Supported networking software and hardware for switches, routers, UPS’s, and firewalls for 10 sites, using Cisco and SonicWall networking technologies

Retained security solutions, including firewall, anti-virus/threat detection systems

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