PY

PROFILE SUMMARY

Technical Analyst with *+ years of experience in reporting documentation and administration

Conflict resolution with Technical support and efficient turn around

An outgoing Leader who Trained and mentored new employees for 3+ years with diligence

Assembling, Configuring and Troubleshooting hardware and software issues on Server, Windows and Linux platforms

Enthusiastic team player with an eye for innovation and dedication

TECHNICAL SKILLS

Networking: OSI and TCP/IP Protocol stack, DHCP, DNS, SMTP, Group policy

Software Tools: Eclipse, Hyper-V, Microsoft Azure, Visio, SharePoint, VMware

Security Technology Configuration: VPN, Firewall

Operating system: Windows, Linux (CentOS), Android, iOS

Languages: Intermediate knowledge in C, C++, C#, Java and .Net

Monitoring Citrix and Ticketing tool: SCCD

Delivery Methodology: Agile (Practitioner)

Active Directory and RACF (Resource Access Control Facility)

Scripting Language: PowerShell

POONAM YADAV

Technology Infrastructure Analyst • ac85g0@r.postjobfree.com • www.linkedin.com/in/poonam-yadav1• 587-***-****

EXPERIENCE

SECURITY DELIVERY SPECIALIST • IBM • JAN 2015 – JUNE 2017

Performing Root Cause Analysis and identify issues in the directory services environment for enhancements

Active directory deployment and administration such as creation, updating, deletion, GPO’s and experience working with PKI

Facilitated automation and standardization for creation and maintenance of network services

Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of procedures

On time delivery, Service quality, SLA attainment, Worked in collaboration with other support teams to setup backups as required

COURSE INSTRUCTOR • DELHI INSTITUTE OF COMPUTER SCIENCE • JAN 2013 – FEB 2014

Demonstrated expertise in teaching data structures, Java, C++, .Net, Database management systems and intermediate knowledge with Distributed file system

Lead Advisor for Live training projects

Teamwork, effective communication, time-management, problem-solving

Mentored group of graduate students in evaluating and presenting solutions for real world technology issues and building multiple Proof-of-concept demonstrations that address these issues

Research the area of expertise and develop proposals within the institution

EDUCATION

TECHNOLOGY INFRASTRUCTURE ANALYST • SEP 2018- APRIL 2019 • SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)

Request for Proposal 2 - Worked in a group of 6 as a coordinator and designed a cloud platform for a fictitious company influenced by real world business scenario

Created a proof of concept using Office 365 and SharePoint. Implemented group policies, file sharing, user authentication and cloud storage

Request for Proposal 1 -Designed a network for a fictitious client company under real world business scenario.

Created a proof of concept using Hyper-V, set up domains, user accounts, server roles, firewall, router, switch configuration (using Cisco), access point services and documentation including backup and recovery solutions

BACHELOR OF COMPUTER APPLICATIONS • AWARDED 2010 • GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY

Major Project – Developed a working software with .Net as the core language and database with MS-Access

Worked as a Project coordinator for 6 months and performed data retrieval activities through SQL

Minor Project -Developed a working website with Java as the core language as an Instructor with 6 team members

Maintain installed PCs, networks and peripherals with maintenance

CERTIFICATIONS

ITIL Foundations from Lynda (issued April 2019)

SharePoint 2016: Installation and Configuration from Lynda (issued April 2019)

Windows Server 2012 R2: configure and Manage Active Directory from Lynda (issued April 2019)

IT Help Desk for Beginners from Lynda (issued April 2019)

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