Office Help Desk

Woodly Saint Julien

**** *********** ****

Jacksonville, NC 28546

Phone 561-***-****

********@*****.***

Qualifications

Excellent Leadership and Management skills

Over 3 years of General office experience

4 years of Military Experience

Over 4 years of Information Technology Experience

Microsoft Word, Office and PowerPoint proficient

Multilingual in Creole, English and Spanish

Employment Experience

Supervisor: Dr. Sherretz

Contact: 910-***-****

December 2017 – Present

Johnson Primary School

2027 Stone St

Camp Lejeune, NC 28547

Educational Aide

Assist classroom teachers in the instructional process, reinforcing instruction to individual or small groups of students in the classroom environment. Also prep instructional materials and implementation of lesson plans and provide routine support while assisting students with academic and/or physical needs in order for students’ success.

Supervisor: Mrs. Roberta Jurassic

Contact: 813-***-****

May 2016 – June 2018

Gordon Enhanced Technologies Marketing

6304 Fall-water Tr, STE 120,

The Colony, TX 75056

Apple Mac Consultant

Give hands-on specialized support to Apple clients as needed. Giving rapid assessment of item issues on the spot, clarifying issues with persistence and sympathy. Deciding if repairs should be possible or if a substitution is required, also giving the Apple customers information on Apple products and answers. The job frequently required simultaneously attending to more than one client at once while trying to satisfy Apple’s administration duty with style, speedy and professional aptitude. Furthermore, I often provide some learning and even tips and small improvement lectures on certain applications offered by Apple.

Supervisor: Mr. Monty Morton

Contact: 910-***-****

December 2014 – February 2016

Coastal Carolina Community College

444 Western Blvd Jacksonville NC 28546

Help Desk Support Specialist

File all help desk calls from user base and create the initial record of requests. Resolve all level one end-user problems over the phone; pass all level two request on to network technician; and contacts third-party vendors for warranty service repair.

Supervisor: N/A

May 2008 – May 2012

United States Marine Corps

Artillery Cannon Crewmen/Combat Arms

Non-Commissioned Officer/Training NCO

Marine Corps Base, Camp Lejeune, North Carolina 28540

Responsibilities/Duties:

Set fuse and charged on a variety of ammunition, including high explosive artillery rounds, laser guided projectiles, scatter able mines, and rocket assisted projectiles.

Drove and operate heavy and light-wheeled trucks and tracked vehicles.

Communicate using various radios.

Conducted combat patrols while in a support element.

Support Infantry units with artillery.

Perform vehicle searches upon entry into fire operations bases.

Embed with quick reaction force for emergency medical extractions.

Education/Certification

·Campbell University - BSc in Computer Science with concentration Management (2016-2019)

·Coastal Community College – Associates Degree in Art (2012-2016)

·Senior Non-Commissioned Leadership Course (2009)

·Field Artillery School/Combat Arms (2009)

·Marine Corps School of Infantry (2008)

·Palm Beach Lakes High School - Diploma (2003)

·Current pursuing COMPTIA Security Plus Certification (2019)

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