Office Help Desk
Resume:
Woodly Saint Julien
Jacksonville, NC 28546
Phone 561-***-****
ac85di@r.postjobfree.com
Qualifications
Excellent Leadership and Management skills
Over 3 years of General office experience
4 years of Military Experience
Over 4 years of Information Technology Experience
Microsoft Word, Office and PowerPoint proficient
Multilingual in Creole, English and Spanish
Employment Experience
Supervisor: Dr. Sherretz
Contact: 910-***-****
December 2017 – Present
Johnson Primary School
2027 Stone St
Camp Lejeune, NC 28547
Educational Aide
Assist classroom teachers in the instructional process, reinforcing instruction to individual or small groups of students in the classroom environment. Also prep instructional materials and implementation of lesson plans and provide routine support while assisting students with academic and/or physical needs in order for students’ success.
Supervisor: Mrs. Roberta Jurassic
Contact: 813-***-****
May 2016 – June 2018
Gordon Enhanced Technologies Marketing
6304 Fall-water Tr, STE 120,
The Colony, TX 75056
Apple Mac Consultant
Give hands-on specialized support to Apple clients as needed. Giving rapid assessment of item issues on the spot, clarifying issues with persistence and sympathy. Deciding if repairs should be possible or if a substitution is required, also giving the Apple customers information on Apple products and answers. The job frequently required simultaneously attending to more than one client at once while trying to satisfy Apple’s administration duty with style, speedy and professional aptitude. Furthermore, I often provide some learning and even tips and small improvement lectures on certain applications offered by Apple.
Supervisor: Mr. Monty Morton
Contact: 910-***-****
December 2014 – February 2016
Coastal Carolina Community College
444 Western Blvd Jacksonville NC 28546
Help Desk Support Specialist
File all help desk calls from user base and create the initial record of requests. Resolve all level one end-user problems over the phone; pass all level two request on to network technician; and contacts third-party vendors for warranty service repair.
Supervisor: N/A
May 2008 – May 2012
United States Marine Corps
Artillery Cannon Crewmen/Combat Arms
Non-Commissioned Officer/Training NCO
Marine Corps Base, Camp Lejeune, North Carolina 28540
Responsibilities/Duties:
Set fuse and charged on a variety of ammunition, including high explosive artillery rounds, laser guided projectiles, scatter able mines, and rocket assisted projectiles.
Drove and operate heavy and light-wheeled trucks and tracked vehicles.
Communicate using various radios.
Conducted combat patrols while in a support element.
Support Infantry units with artillery.
Perform vehicle searches upon entry into fire operations bases.
Embed with quick reaction force for emergency medical extractions.
Education/Certification
·Campbell University - BSc in Computer Science with concentration Management (2016-2019)
·Coastal Community College – Associates Degree in Art (2012-2016)
·Senior Non-Commissioned Leadership Course (2009)
·Field Artillery School/Combat Arms (2009)
·Marine Corps School of Infantry (2008)
·Palm Beach Lakes High School - Diploma (2003)
·Current pursuing COMPTIA Security Plus Certification (2019)
Contact this candidate