Executive Assistant Front Desk

LaToya White

*** ******** **** • Fayetteville, GA 30215 • 404-***-**** • *********@*****.***

PROFESSIONAL EXPERIENCE

SafePath Children’s Advocacy Center Marietta, Georgia Executive Assistant April 2017 – Present

• Responsible for providing professional, high-level executive administrative support for the Chief Executive Officer (CEO).

• Those duties include but are not limited to supporting the CEO, assisting with the CEO's calendar, scheduling meetings, supporting the Board of Directors, managing projects, drafting documents such as letters, assistance with payroll tracking, and organizing materials including files and notebooks.

• Serve as liaison between CEO and staff

• Duties also include playing a pivotal role in supporting the local Multidisciplinary Child Abuse Protocol Committee

• Plan State Trainings for the Multidisciplinary Team (Law Enforcement, Child Advocacy Centers, District Attorneys, Division of Family and Children Services)

• Assist in every aspect of SafePath’s Annual Hearing Children’s Voices Gala (budgeting, marketing, communication with vendors, event coordination)

• Create and handle presentations, complex reports, confidential correspondence and files and maintain

• Generated expense reports, handled correspondence emails and launched blast mailings to media outlets and subscribers and wrote reports

• Created employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information.

• Created new employee orientation manual and conduct new employee orientation for new staff and interns. Verizon Wireless Kennesaw, Georgia

Solutions Specialist June 2014 – April 2017

• Working daily to build relationships with new clients and customer base to provide them with the best product solutions

• Set and exceeded aggressive sales goals while maintaining low churn and return rates

• Assist fellow co-workers in selling various products and services Verizon Wireless offers

• Supervising representatives on the sales floor making sure they are delivering excellent customer service

• Diagnose and escalate issues as need to ensure proper and timely resolution

• Contact Verizon portal users to update them on ticket status and gather further information as necessary

• Route issues to portal and application developers for investigation as needed and see issues through to resolution

• Coach and help representatives on sales tactics, ethical business, core principles, promotions, incentives, commission structure and regulatory practices

• Build loyalty, honor, and integrity with all of our customer base and make sure that they are always counting on Verizon Wireless as their network of choice.

Courtyard by Marriott Midtown Atlanta, Georgia

Front Desk Supervisor February 2014-June 2014

• Provided excellent customer service, greeted guests with a warm smile, inquired about their stay; provided anything they need to make their stay more comfortable

• Assisted the Managers in ensuring the smooth and efficient overall day-to-day operations of the Front Desk

• Hired, trained, and evaluated personnel; promoted or terminated workers when appropriate

• Performed all other front desk job duties plus ordered office and market supplies

• Responsible of employees scheduling according available productivity and hotel's labor tool

• Directly assisted the Assistant General Manager as the liaison between managerial staff and associates

• Check-in/check-out hotel guests courteously and efficiently according to set standards; processed all payments according to established hotel requirements. Provided information to any guest or visitor inquiry Courtyard Alpharetta by Marriott Alpharetta, Georgia Front Desk Service Representative June 2013- February 2014

• Processed guest arrivals and departures, including all necessary payments

• Performed bookkeeping activities, such as balancing accounts and conducting audits

• Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Professional Certifications

• Notary Public

Skills

• MS Office Suite, Time Management, Leadership, Teamwork, Interpersonal Communication, Adaptability, Public Speaking, 90 WPM Typing Speed

EDUCATION

VALDOSTA STATE UNIVERSITY, College of Arts and Science Valdosta, Georgia Bachelor of Arts in Political Science December 2013

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