Administrative Assistant Sales Representative
Resume:
Emmanuel X. Klaye
Windsor, ON, N9B 2T8
*******.*****@*****.*** /www.linkedin.com/in/emmanuelxklaye
OBJECTIVE
To obtain a full-time position as an Administrative Assistant to utilize my skill sets and
transferrable experience to better serve. I am a passionate, goal driven individual with experience in the field
of Community Services, Administration and Customer Care. I am skilled in management, teamwork,
leadership and a constant willingness to learn.
SUMMARY OF SKILLS AND QUALIFICATIONS
Expert experience with Microsoft Office Applications: Word, PowerPoint, Publisher; and Intermediate experience with Excel
Experience with statistical software IBM SPSS for statistical analysis and research
Ability to develop visual representations and aids for projects using Google docs and Google slides
Ability to prepare and review policy briefs and public speeches
Customer Relationship Management Software experience (CRM)
EDUCATION
B.A. Honors in Political Science (with an International Relations and Development Studies option)
University of Windsor
Windsor, ON
CERTIFICATIONS
Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE) – Government of Canada February 2019
Bystander Intervention Certificate – University of Windsor September 2014
EMPLOYMENT EXPERIENCE
ASSISTANT CULINARIAN June 2017 - August 2018
TWISTED APRON CO. (WINDSOR, ON)
Worked front of line station to prepare meals for customers in the restaurant
Trained junior cooks in the kitchen on how to work effectively in the work environment
Meal prepped for daily features available in the restaurant
Assisted lead cook to prepare work stations for the days shift
TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE June 2014 - April 2015
SUTHERLAND GLOBAL SERVICES (AT&T) (WINDSOR, ON)
Resolved customer queries and troubleshooting customer’s equipment
Addressed customer’s billing concerns and credited accounts for service outages
Assisted with supervision of newer employees during the customer care training process
Promoted new and updated service products and service promotions to customers in order to maintain long-term customer relations
SALES REPRESENTATIVE November 2013-December2014
LE-VEL THRIVE (WINDSOR, ON)
Marketed, sold, and distributed licensed health products and gym supplements to customers
Generated customer’s receipts and updated them on new products
Organized records for managers from the US branch
VOLUNTEER PROJECTS
CHILDREN PROGRAM COORDINATOR (SOCIAL SERVICES) September 2013-Present
ALL NATIONS FULL GOSPEL CHURCH (WINDSOR, ON)
Assist the program director in maintaining policies and procedures for children
Recruit volunteers to serve in the classrooms during Sunday morning and during other church related events.
Develop a strong relationship with volunteers.
Demonstrate a positive and friendly attitude with the parents and the children who are in our care.
EVENT COORDINATOR September 2015
ROTARY CLUB OF WINDSOR (WINDSOR, ON)
Assisted in coordinating fundraiser for construction of wells and boreholes in villages across the eastern region of Ghana, West Africa (Assin Bereku district)
Aided guests in seating and serving them at the fundraiser event
Raised approximately $10,000 from donors from sale of baked goods and artefacts for construction project
PUBLIC RELATIONS REPRESENTATIVE September 2013-December 2014
GHANA STUDENTS ASSOCIATION (WINDSOR, ON)
Assisted in the planning of educational campaigns for the Ghana Association student body
Wrote and produced presentations and press releases for the Association
Organised promotional conferences for over 100 members of the Ghanaian student society
Spoke publicly on behalf of the Association at campus events in the city of Windsor
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