Sales Customer Service

Adrienne Marie Puccia

**** **** ******, ********* ***** califorina **********@*****.*** 585-***-****

Professional summary

Highly motivated individual with extensive customer service/sales experience. Strong interpersonal skills and quick thinker in high-pressure situations. Looking to obtain a position within a growth oriented company bringing years of experience and the ability to ensure incredible work ethic and consistent client satisfaction.

Professional Experience

Manager/Bartender/Sever, Bushnell’s Basin Pub— Rochester, NY (2017-Febuaray 2019)

Produced exceptional sales with highly efficient market share built over many years of experience while impacting customer/client satisfaction throughout.

Coordinated and executed highly successful functions and special events.

Event management/Freelance— South Hampton, NY (2016 - 2017)

Focused on service industry; achieving high results via customer satisfaction metrics

High-performer with positive client feedback via performance reviews and high profile clients.

Bartender, Cavo Lounge—Naples, FL (2014 - 2016)

Leveraged suggestive-selling techniques to drive revenue in a high-intensity situations

Assisted management with new beverage implementations and informed promotional decisions.

Field Marketing/ B2B sales, South West Florida Home Health Care — Ft. Myers, FL (2014 – 2016)

Built relationships with hospital staff, doctors, and patients to increase selling points.

Created marketing/sales plans focused on specific patients and doctor's protocols through specialized programs.

Increased revenue by focused care treatment plans based on doctors target plan.

Bartender, Bushnell’s Basin Pub— Rochester, NY (2008 – 2014)

Team player with outstanding track record of effectively assessing customers needs, closing sales with positive attitude and strong work ethic.

Exceling at prioritizing projects/drinks menus to achieve maximum sales volume.

Sales Associate/Marketing, Rochester Auto Shopper— Rochester, NY (2008 – 2014)

Managed customer inquiries with exceptional customer experience; by actively listening to customer needs and executing them.

Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy while doubling revenue.

Cultivated and maintained relationships with key clients, vendors, and community partners.

Education

Monroe College – Rochester, New York

Bachelors in Business, June 2010

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