Customer Service Sales

Shelby Layne Nugent

*** ******* **** **. *******, AB T3Z 1J4

Cell: 403-***-****

DOB: 10/15/1997

************@*******.***

Objective:

To work in a professional environment with good co-workers and a positive atmosphere. Looking for Part-Time or Full-Time work opportunities.

Education:

University of Calgary: Bachelor of Arts: Law and Society (major), Political Science (minor)

Currently studying year 4 of my undergraduate degree. I focus on the topics of law and society in preparation for Law School. I tend to take classes more favored towards world politics and general legal studies such as family law, medical law, and tort law. I am expecting to graduate in June 2019.

Springbank Community High School, Calgary AB Honor Roll

In 2013, I participated in an exchange student program to Spain where I spent 3 months in Spain living with a Spanish family and attended a high school in Valladolid, Spain.

During my high school career, I was given the opportunity to participate in a program called, Encounters With Canada. It is a program that invites young high school leaders to participate in a week of fun with other students from all over Canada and to learn about our country in the nation's capital. It was an amazing experience to broaden my scope of relations with students outside Alberta.

Work Experience:

Canadian Brewhouse (May 2018 – current)

Located in Cochrane, I work as a bartender. I am qualified to balance daily cash outs which consists of having access to the cash safe, access to cash within the restaurant in order to balance it and make sure nothing is missing. I also train managers and supervisors to balance cash outs.

Keg Steakhouse and Bar (May 2017 – May 2018)

Located in Crowfoot, I worked as a dining room server, in charge of making sure that each customer is given exceptional customer service.

Schanks Sports Bar and Grill (September 2015 – May 2017)

Located in Crowfoot North, I worked as a food runner, server, and bartender. I was a primary trainer for new food runners and morning bartenders

Chapters (October 2014 – October 2015)

Located in Crowfoot, I was a Customer Experience Representative. I worked as a cashier, floor sales, stock room, and kids' department. I was a first day trainer for new employees which involves showing new employees around the store to get comfortable and give quizzes to assess the progress of new employment

Volunteering:

In my grade 12 year at Springbank Community High School I participated in Pink Shirt Day, it is a day that is used to bring awareness to bullying. I participated in the musical performances to grab the attention of the students. As well I helped with selling shirts to raise money for Bell Let’s Talk which is used to fund professional help for both youth and adults who are affected by bullying.

In 2014, one year after my exchange program to Spain, I was asked by the program coordinator to speak to the upcoming exchange students about what to expect. I was there for an afternoon to answer any questions or concerns students had before leaving as 3 months is a long time to be away. After speaking to some students, I had several reach out to me during their exchanges to ask for guidance and encouragement.

As a previous competitive figure skater, I volunteered one night a week, every week, to teach young kids between the ages of 3 and 9 to figure skate and to learn how to be safe on the ice.

At Springbank Middle School I volunteered my lunch hours twice a week to help the receptionists with answering phones and other office duties.

References:

Michele Derry: 403-***-****

Vice President of Operations (Retired), WestJet Airlines

Monique Perreault: 403-***-****

Flight Standards Advisor, WestJet Airlines

Pam Davidson: 587-***-****

Director of Learning Services, Rocky View Schools

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