Customer Service Management

VANESSA A VOUMADI

*** ******* ****** *** *** Bronx, NY 10454

(763) – 377 - 2974 • ********@*****.*** • www.linkedin.com/in/vanessa-voumadi Highlights

● Strong analytical and problem-solving skills

● Strong written and oral communication skills

● Strong work ethic and focused on learning

● Skilled in research and documentation

● Customer-focused and willing to relocate

● Deep understanding of SDLC, Waterfall, Agile, RUP

● Versed in project management

● Able to work in teams and individually

● Excellent organization and time management skills

● High business proficiency in English and French

Information Technology Skills

Software/Languages: MS Office (Word, Excel, PowerPoint), Power BI Desktop, Visio, Axure, Google Docs, HTML, CSS, JavaScript, UML

Education

B.S. in Business Management GPA: 3.70 December 2018 St. Cloud State University - Herberger Business School, Saint Cloud, MN Relevant Coursework: Service Operations Management - Statistical Methods for Business - Strategic Management - Management Information Systems - Organizational Behavior and Change A.A.S. in Management/ Marketing Emphasis GPA: 3.41 December 2016 Anoka-Ramsey Community College, Coon Rapids MN

Project Management Experience

Operations Analyst - Experimental Learning September 2018 - November 2018 St Cloud State University Kwik Trip Business Analysis Team Project, St Cloud, MN

• Investigated company’s internal and external procedures using library database and questionnaires

• Documented system strengths and weaknesses for review and analysis

• Successfully developed and presented best practices using Word documents and PowerPoint Business Analyst Intern - Experimental Learning July 2017 – August 2017 Executive Presentation Duane Reade, New York, NY

• Analyzed existing customer touch points to identify areas for improvement

• Utilized open-ended questionnaires and informational sources to gather customer service data techniques

• Assessed the potential impacts and challenges of proposed solutions to store operations

• Successfully presented final business process proposal to district executive team using PowerPoint Professional Experience

Seasonal Proofreader September 2016 - May 2018

Africa Consulting Group - Coon Rapids, MN

• Participated in consensus building with teammates to review management books published

• Actively contributed to idea generation and concept development for book covers to better represent the concept and brand

• Demonstrated attention to book content; verified spelling, grammar, and punctuation Management Intern June 2017 – August 2017

Duane Reade - New York, NY

• Collaborated within a team of 20+ people to engage customers in their purchasing and to promote exceptional customer experience

• Facilitated logistics management (monitored inventory using periodic checks and KPI dashboards, and took stock of inbound products)

• Utilized company’s asset protection procedure to reduce store shrink and maintain profitability

• Reconciled sales transactions done by cashiers with actual store cash sales

• Trained and coached new hires in Point of Sale systems and customer service

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