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Pharmacy Technician Customer Service

Wylie, Texas, United States
April 21, 2019

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**** ****** ****, *****, ** ***** 469-***-****


High-achieving Pharmacy Technician offering experience in retail, long-term care, and an office setting. Recognized for efficiently and accurately performing all Pharmacy Technician duties while working in a fast-paced setting. Detail- oriented with a drive to maintain high-quality assurance. WORK HISTORY

Pharmacy Technician, 02/2016 to 08/2016

Haslet Pharmacy – Haslet, TX

• Reviewed and verified customer information and insurance provider information.

• Resolved non-routine issues like third-party billing, computer system and customer service issues.

• Compounded non-sterile medications following standard procedures.

• Counted and labeled prescriptions with correct item and quantity.

• Accurately entered prescriptions into the patient's profile.

• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

• Answered phone calls and provided outstanding customer service while answering patients' questions.

• Set up and modified patient profiles in the Pharmacy's computer system to include current information such as medications and insurance details.

Pharmacy Technician, 03/2015 to 01/2016

Trinity Apothecary – Carrollton, TX

• Properly filled and dispensed a large volume of prescriptions per day.

• Worked with both on demand and cycle prescriptions for hospice/long-term car facilities.

• Assessed the correct identity, strength and quantity of medications.

• Regularly stocked shelves and checked for expired medications.

• Verified and labeled prescriptions.

• Packed prescriptions using both blister packs and bottles.

• Accurate data entry of prescriptions.

Pharmacy Technician, 01/2015 to 01/2015

Humana – Irving, TX

• Worked in the failed claims department.

• Dealt with a variety of failed claims codes.

• Ensured patient details were accurate and matched. Pharmacy Technician, 10/2014 to 12/2014

CVS Caremark – Richardson, TX

• Validated incoming fax documents to ensure accuracy and completion of required information for prior- authorizations.

• Retrieved missing information on prior-authorization documents by reaching out to healthcare providers.

• Answered incoming phone calls and walked the healthcare provider through the medication's prior-authorization process.


Bachelor of Science: Accounting, Currently Pursuing Tarrant County College / University Of Texas At Arlington - Arlington, Texas Current GPA 4.0

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