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Manager Data

Englishtown, New Jersey, United States
April 21, 2019

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Nishith Shah 732-***-****

Technology Architecture Team Management Project Delivery

Senior Professional in Information Technology

Leader in Information Technology with 20+ years of experience in product engineering, project management, implementation of complex business solutions and long term strategic technology planning. Passion for solving problems, researching issues, determining root causes, and developing/implementing solutions. Adept at effectively communicating between diverse teams, business stakeholders, and cross-functional departments to ensure seamless execution and delivery of projects with exceptional support.

Proven and demonstrated knowledge of DevOps CI/CD, AIOPS, Agile, AWS and Azure Cloud, Machine Learning and Master Data Management. Continuously identifying alternatives and solutions to reduce costs and meet changing business demands. Solid understanding in creating roadmaps and delivering state of the art Digital and Customer products.


JetBlue Airways, New York, NY (Airline/Transportation) Jan 2014 – Till Date

Senior Manager Product/Software Engineering – Digital & Customer Products

Oversee a diverse team of 50+ employees and third party contractors to globally support 40 front end and back end applications utilizing Tibco, Java, Angular, Python, Kubernetes, Microservices/REST API, Spring Boot 2.0, AWS/Azure Cloud.

Successfully implemented a comprehensive passenger reservation system used by agents and airport crew for the airline reservations, ticketing, and check-in using OnPrem and Cloud technologies.

Drove the architecture of a real time flight data messaging system for arrivals, departures, and cancellations.

Built and deployed kiosk-based baggage check-in system decreasing the cost of manual agent support and reducing customer wait time by 50% using Azure Cloud technologies.

Delivered a comprehensive microservices platform to provide real-time data for pilots, co-pilots, and inflight crew and to assist airport operations assign crew members for each flight.

Delivered an automated platform to process bio-metrics scanning data of passengers for faster security clearance.

Successfully re-engineered the airport monitor display system to accurately display real-time flight number, origin, destination, departure time, delays, gate information, and baggage/carousel information.

Drove the effort of sending automated events to origin/destination business partners for meals and wheelchair preferences of passengers that eliminated manual efforts and error rate by ~70%.

Successfully led and delivered a customer baggage tracking system that saved ~$5M on lost baggage claims.

Created and implemented a 24x7 application monitoring and alerting plan to best utilize tools including AppDynamics and Sumo Logic effectively reducing outage incidents and business impact by 90%.

Led JetBlue’s IT Agile transformation and DevOps transformation utilizing CI/CD tools for faster time to market and better return on investment.

Successfully drove preparation of quarterly product roadmaps, project plans, cost estimates, and resource allocation for development of new and existing projects.

Fostered environment of innovation by creating an AIOPS team and delivering a working POC utilizing AWS Machine Learning as a service platform for predictive analysis and recommendations of travel destinations based on recent travel trends.

Proposed an innovative model to senior leadership for contextual SMS messaging with customers back and forth without using pre-defined phone number with the help of third party products such as Nexmo.

Initiated and introduced the innovative usage of Gremlin, a Chaos Engineering tool to ensure stability and resiliency of application platforms.

Spearheaded the effort for data center move to AWS/Azure cloud, evaluated and presented cost-benefit/TCO analysis to senior leadership, and worked on business case with Finance department for approvals.

Drove vendor selection, contract negotiation, and implemented a scalable onsite/offshore ramp-up/ramp-down team model for faster delivery that resulted in a 40% cost reduction.

Led the PII, PCI, SOX, and security compliance efforts within the IT organization.

Collaborated with Human Resources to oversee development of team staffing and performance processes.

Managed annual Budget, Capacity planning and forecasting in-sync with leadership team.


Created new business opportunities and improved BI/Analytics by hosting all business data within JetBlue’s data center and private Cloud which resulted in increased revenue by 30% and customer satisfaction by 90%

Spearheaded the migration of legacy data centers to external Cloud technology providers with $1M+ in annual operational savings and bring stability for Tier 1 products to reduce outages by 90%.

Increased business and customer satisfaction by 90% through creation of new state of the art products to provide accurate real-time data and increasing the systems availability to 99.999%

Led the Agile transformation to reduce product delivery time by 50% and increase business satisfaction by 90%

Automatic Data Processing, Roseland, NJ (HR & Benefits) Aug 2005 – Nov 2013

Software Development Manager

Managed a team of 9 developers to successfully deliver a high performance corporate benefits system allowing employees to manage their benefits like medical, dental, vision, and other benefits using Java, j2ee, Spring 3, Blaze rules engine, Oracle

Designed and implemented a fully-automated employee benefits system handling 1M+ transactions per day effectively reducing manual processes, workflows, and error rates.

Drove all efforts for development of an automated benefits self-service system.

Developed and deployed integration between HR time-tracking systems and benefits system for accurate calculations.

Reduced manual error rate by 50% through development of a fully automated employee data synching tool.

Worked directly with business stakeholders, QA, and multiple cross-functional teams for end to end feature delivery.

Built long lasting relationships with key partners including operations, business, and contractors in an effort to keep communications fluid.

Ensured strong adherence to IT standards, PCI compliance, and best Software Development practices, effectively improving software quality and reducing defect rates by 30%.

Realized a reduction in overall cost by 50% by creating a ramp-up, ramp-down model with multiple onshore and offshore vendors and consultants.


Reduced business error rates, improved software delivery time by 90%, and allowed business to on-board new customers within a month through introduction of a state of the art rules engine.

Successfully automated real time data ingestion to allow systems to handle large business customers effectively improving data quality by 98%, reducing production backlog and incidents by 90%, and increasing customer satisfaction by 80%.

AT&T, Middletown, NJ (Telecom/R&D) Sept 2002 – July 2005

Principal Technical Architect

Managed a team of 5 architects to deliver high-performing $10M telecom ordering system for high-profile clients using Java, J2EE, iLog Rules, and Oracle and replace a .Net legacy system.

Built and sustained technical architecture documents for the ordering system in alignment with senior leadership team.

Oversaw design and deployment of B2B messaging framework to handle 200K+ transactions per day for new orders, order updates, equipment installs, and customer feedback.

Reduced licensing costs by 50% through deft introduction of open source technologies including Spring 3 framework to replace webMethods.

Architected and implemented an automated ordering workflow to eliminate several manual steps allowing business users to handle 10K+ order updates/day automatically, reducing error rate by 95%.

Lucent/Bell Labs, Holmdel, NJ (Telecom/R&D) April 1995 – Aug 2002

Lead Developer

Led a team of 10 developers on $40M Network Management System using HP OpenView, C, C++ that provided 24*7 monitoring and alerting of Network Elements and Switches

Developed Network Switch Software that allowed the start, shutdown, alarming, and discovery of Network Switches.

Defined monitoring processes and consistently achieved 99.99% system availability.

Designed automated test suite for testing Network Switch quality.

Collaborated with senior management and business on ongoing improvements.

Prepared Technical Design and Interface Control documents used by service consumers.

Managed all rollouts and troubleshooting of software.

Fidelity Investments, Boston, MA (Finance/Investment Banking) May 1993 – April 1995

Senior Developer

Enhanced and maintained a $25M financial instruments system using UNIX, C, and Oracle Pro*C for providing current, historical, and predicted future data to customers.

Designed and implemented UI and backend enhancements for the customer information application.

Analysed and tuned the performance of the application.

Assisted operations staff to quickly resolve production issues.


Master’s Degree – Computer Engineering (Univ. of Central Florida, FL) - 1992

Technical Profile - Agile transformation / DevOps / AIOPS / Cloud Computing / Cyber-Security / Tibco / Java / Angular / Python / Spring Boot / Kubernetes / Microservices/ AWS Cloud / Azure Cloud / Master Data Management / BI & Analytics

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