Manager Engineer

Nagesh Tiwari

H No. C-*, Amritakuteeram, Gopal Nager, Khajuri Road, Piplani, Bhopal-462021, Madhya Pradesh Email: ******.********@*****.*** Mobile: 911******* /831-***-**** CAREER OBJECTIVE:

To seek a challenging position in an organization by utilizing my skill, knowledge and learning and to work with full determination and add value in the concerned area and to generate perfect business & achieve extra ordinary result for the development of concern and self. Thus I would like to make the best use of my acquired skills with an opportunity to improve on the same, and contribute to the growth of the firm in every way I can. Professional Summary:

Total 1 Year 11 Months experience in EMS Engineer/Technical Helpdesk Support.

Working for Orange Business Services India Technology Private Limited from May 2017 to till date experience in EMS Support Engineer.

Good Knowledge of Networking.

Work Experience:

Working as EMS Engineer for State Data Centre Goa in association with Orange Business Services from April 2017 till date.

Currently engaged in GSDC (Goa state data centre) using Tools HPE NNMi, HPE Omi, HPE Service Manager.

Monitoring & Management of Data Centre.

Ticketing using HPE Service Manager.

Responsibilities Handled:

Incident/Change management as per ITIL process.

Working on Incidents, Service Requests, Reporting and other related activities in a Helpdesk/Service Desk Environment.

Provided L1 support for problems relating to HPSM, HP NNMi and HP OMi related issues.

Timely completion of Service request in defined SLA.

Worked at all EMS related tools like Service desk, HP NNMi, HPOMi • Maintaining all call record and generating Report as per defined SLA.

Monitoring of Network and Server Devices through HPE NNMi tool.

Monitoring of threshold of performance parameters (like CPU, Memory, Disk etc.) and alerts through HPE OMi tool.

Generating Reports of the various parameters of the Network and Server devices using HPE ISPI tool.

Helpdesk general operations using HPE Service Manager (like Incident, Request, Change Management).

User creation and assignment of roles in HPE NNMi, HPE Service Manager.

Updation of Asset Inventory, CMDB as and when required.

Migrating the applications from old to new servers with the same configuration.

Creation of Virtual machines as per requirement.

User creation and call logging process.

SLA Configuration and monitoring of SLA.

EDUCATION QUALIFICATION: -

Qualification Passed year Institute University /Board Percentage B.E.(C.S.E.) 2015 T.I.T.C. R.G.T.U.(Bhopal) 73.40% 12th 2011 S.V.M. HSS Bhopal M.P. Board 57.00%

10th 2009 S.V.M. HSS Bhopal M.P. Board 63.33 %

TRAINING AND CERTIFICATIONS:

ITIL® Foundation V3 Certificate in IT Service Management Dec 2017 TECHNICAL SKILLS:

Good Knowledge of Ticketing tool HPSM (Service Manger Tool)

Tool: HPE Service Manager, HP NNMi (Network Node Manager i), HP Omi (Operation Manager)

Basics Knowledge of Networking.

Good Knowledge of Computer/Internet.

Operating System - Windows (2003/2008 R2/2012/XP/Vista/Windows 7/Windows 10).

Office Tools: Microsoft Word, Microsoft Excel, Microsoft Power Point etc.

User creation and call logging process.

ITIL® Foundation Certificate in IT Service Management STRENGTH: -

Adaptive to any atmosphere.

Hard working, Sincere, Accept Challenges.

Having positive attitude towards work.

Personal Details:

Father’s Name Mr. Babulal Tiwari

Date of Birth 05-11-1993

Marital Status Single

Gender Male

Permanent Address

H No. C-4, Amritakuteeram, Gopal Nager, Khajuri Road, Piplani, Bhopal-462021, Madhya Pradesh.

Languages Known English, Hindi

Declaration:

I hereby declare that the information provided in this application for employment is factual and correct to the best of my knowledge.

NAGESH TIWARI

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