Sales Representative Customer Service

HILARY O'NEIL

** *********** ****, *********, ** 14607

315-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Highly-motivated, sales representative with a passion in health sciences. Dedicated to building meaningful relationships with customers and colleagues. Experienced in leading positive customer experiences by evaluating and implementing clients’ needs to close deals, secure leads and cultivate customer loyalty. Seeking to develop new client relationships and continue to exceed sales quotas in challenging new position.

SKILLS

Team leadership

Self-motivated

Quick learner

Relationship-builder

Excellent communication

Customer-service oriented

RELEVANT EXPERIENCE

SALES ASSOCIATE/FITNESS COACH

The Rochester Athletic Club For Women Rochester, NY March 2018 - January 2019

Initiated and closed membership deals and nurtured relationships with current members to secure referrals

Completed 50-100 phone calls per day and successfully scheduled appointments, meetings and tours through effective and assertive communication

Led a sales team that was nominated for exceeding the highest monthly quota in the corporation

Designed specific exercise programs for each new member based on client assessment and analysis

DEVELOPMENT ASSOCIATE

Chittenango Landing Canal Boat Museum Chittenango, NY January 2015 - January 2017

Researched, evaluated and implemented the transition to a more sophisticated customer relations management database (CRM).

Maintained the organization's social media accounts and websites, adding new, exciting content on a consistent basis

NANNY

Towner Family January 2019 - Current

Create a safe, clean and engaging environment

Organize activities that enhance children's physical, emotional and social well-being

KENNEL ASSISTANT

K9 Kamp Dog Daycare East Syracuse, NY January 2013 - January 2018

Supervised the care of 90+ dogs daily

Contributed to repeat business by providing outstanding customer service to both clients and pets

Remained alert to environmental conditions to protect health and safety of the dogs

HOSTESS

The Met Back Bay Boston, MA January 2016 - January 2016

Managed in-person and telephone quest inquires, customer service requests and reservation bookings

Creatively solved problems in a fast-paced environment

Resolved guest and employee complaints to maintain and improve customer satisfaction and facilitate repeat business

EDUCATION

BACHELOR'S OF SCIENCE Exercise Science

SUNY College At Cortland

Cortland, NY 2017

SUNY Cortland Dean's List

ACCOMPLISHMENTS

Cortland Varsity Women's Lacrosse

2015 NCAA Division III National Champion

First Team All – State University of New York Athletic Conference (SUNYAC)

Women's Lacrosse Leadership Committee

Senior leader of the collaboration of the Leadership Counsel

SUNY Cortland Greek Peak Leadership Camp

Selected to develop, cultivate and apply leadership skills

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