Customer Service Representative
Resume:
CHRISTINA MOHAMMED
CARDIAC SONOGRAPHER
**********@*******.***
EDUCATION
BACHELORS OF SCIENCE IN DIAGNOSTIC IMAGING
CONCENTRATION: ECHOCARDIOGRAPHY
Lincoln University, Oakland
2013 - 2018
PROFESSIONAL PROFILE
Recent graduate from an accredited Diagnostic Imaging program. Worked full time as a customer service representative during educational years, excelling in face-to-face interactions with the public as well as strengthening problem solving skills under pressure. Continuing to grow these skills while studying for the RDCS licensing and RVT licensing.
PROFESSIONAL DEVELOPMENT
Practicum I & II Completion in Diagnostic Imaging
California Cardiovascular Consultants & Medical Associates
2333 Mowry Avenue, Fremont, Ca, 08/17-12/17 & 03/18- 05/18
12-lead EKG set up and monitoring.
Transthoracic imaging with full protocol of peristernal and apical images including measurement, spectral, and Doppler documentation.
Ambulating patients for echo procedure. Explaining to patients the procedure and duration of exam.
Preparing patients for stress test exams. Applying leads and monitoring EKG.
320 completed hours
AWARDS
VALEDICTORIAN OF THE 2018 B.S.D.I. CLASS
2018 - Oakland
WORK HISTORY
Customer Service Representative (Monitor)
Title Nine Corporate Offices/ 6201 Doyle St, Emeryville, Ca, 10/17 – Present
Monitoring incoming calls for customer service representatives while performing front desk skills such as package delivery, email forwarding, and documenting incoming messages for other departments.
Managing a team of 18+ representative’s schedules, breaks, and lunches while adjusting call volume and keeping others on task.
Escalations, critical thinking, and time management for calls involving customers and employees alike.
Monthly reviews on performances and projections evaluating sales, call volume, time management, and how to grow the business and motivate employees.
Opening and closing procedures for the department. Training potential employees who want to grown internally within the company.
CERTIFICATIONS
Sonography Principles & Instrumentation (SPI) completion November 15, 2018
Registered Diagnostic Cardiac Sonographer (RDCS) credential with an AE specialty June 06, 2019
EDUCATIONAL SKILLS
Transthoracic Cardiac Imaging
Vascular Imaging
Hemodynamic Assessment
Processing Measurements
Diagnostic Evaluations
Ambulating Patients
Myocardial Infarction Evaluation
EKG monitoring
Stress Test monitoring
ABI Evaluation
WORK HISTORY -CONTINUED-
Customer Service Representative
Title Nine Corporate Offices 6201 Doyle St, Emeryville, Ca, 02/16 – 10/17
Processing inbound and outbound calls involving customer service questions and orders.
Managing customer accounts and previous orders while clearing and safe guarding sensitive customer information.
Resolving escalated calls in a fast, and efficient manner. Finding a resolution that the customer will be satisfied with.
Informing customers on our email list of upcoming retail items, backordered, and pre-ordered items.
Tracking, replacing, and refunding orders that did not deliver in a timely manner. Facilitating communication through the shipment carrier and customer.
Client Services
Wag Hotels 39th 4th St, Oakland, Ca, 11/15- 02/16
Front desk receptionist handling high call volume phones on multiple phone lines.
Booked reservations, and helped navigate clients through pricing while up selling.
Managed Excel Spreadsheets and Google docs.
Facilitated communications via email for company events.
Took on supportive roles as needed to help team members in other departments while completing assigned tasks.
SESA (Sex Educator Sales Associate)
Good Vibrations 1620 Polk St, San Francisco, Ca, 07/15- 11/15
Assisted clients with personal items while providing education on product safety.
Created a safe space for client's concerns and experiences during the facilitation of workshops and organized safe sex events.
Able to excel in time management skills and work efficiently during shifts.
Provided excellent customer service to multiple clients during time sensitive events and hours.
Answered calls, tendered payments, and kept client information private and protected.
KEY SKILLS
Attention to Detail
Medical Terminology
Record Keeping and Filing
Team Leadership
Management Development
Critical Thinking
Appointment Planning
Client Support
Multi-tasking
Fast Learning
1262 65th St, Emeryville, CA
**********@*******.***
CHRISTINA MOHAMMED
CARDIAC SONOGRAPHER
Contact this candidate