Neitra L. Outlaw

**** * ********* **, *******, AZ 85298 ac84s9@r.postjobfree.com 317-***-****

EDUCATION

Currently enrolled in online classes at IVY Tech College, Indianapolis, IN (Active Directory – (MCTS - Concentration)

WORK EXPERIENCE

BasisEd., “Student Information Systems Analyst”

Scottsdale AZ, August 14, 2018 – Current

Receives, responds to, and monitor IT helpdesk tickets via Happy

Fox ticketing system. Working with school management

Personnel in the setup, use and maintenance of the primary

Student information system, and the management of the data

Flow to and from connected systems. Work on projects within the

Department as assigned. Maintenance of the Power School

Information system, including: storing grades historically, new

school year processing, setup of new schools and instances,

gradebooks, student enrollments, user access, and other tasks

as required. Manage data flow to and from a variety of connected

software systems. Prepare documentation for the purpose of

conveying training information to school personnel.

Involved in the front end and back end of our Active Directory

Servers checking the Active Directory Audit Logs to verify

new hires are setup correctly in AD as well as terminated,

transfers, and departure of staff are properly disabled. Work with

our other Analyst and Database Admins on school applications

such as Shopify, GradeCam, FastBridge, Power School, etc.

Barnes & Thornburg LLP, ”Network Systems Support”

Indianapolis IN. April 31, 2001 – February 15, 2018

Proficient in Windows Active Directory and Microsoft Exchange Management. Generating new user system accounts, distribution groups, and security groups via Active Directory and Exchange Admin Console

Configure and manager user profiles.

Generating new user email accounts including performing Legal Holds/Litigation on existing Outlook email accounts via Exchange Management Console and Exchange Enterprise Vault.

Maintain confidentiality with regard to the information and data being processed, stored or accessed by the network.

Skilled in Importing/Exporting PST files via Exchange Management Shell.

Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.

Configure, monitor, and maintain email applications or virus protections software.

Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Install, configure, and troubleshoot shared and remote access, virtual private network (VPN), and network protocols.

Supporting all network and computer security, including domains and accounts for more than over 900 Legl and Non-Legal users and Staff.

Deploy service packs and other critical updates.

Implement, configure, manage, and troubleshoot policies in a Windows environment, including auditing, local accounts and security accounts and email.

Set up VPNs for secure remote connectivity.

Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

Knowledge with Service Now and Giva Ticket Databases in regards to opening, closing, monitoring and resolving User Requested Service Tickets in a timely manner.

Experience using Sonic Wall Email Security Software Administration.

References available upon request.

Contact this candidate