Customer Service Sales

**************@*****.***

919-***-****

LYRIC T ROBINSON

OBJECTIVE

To obtain a full time entry level position in Customer Support and Administration. I am dynamic and attentive with strong interpersonal skills and can provide superior customer service.

SKILLS & ABILITIES

Customer Service, Product Knowledge

Wireless Technologies, Technical Support

Phone Etiquette, Professional Phone Skills

Microsoft Office, macOS Mojave

Meticulous Organization Skills, Creative Problem Solving

PROFESSIONAL EXPERIENCE

TIER 1 ADVISOR, CONDUENT

July 2018 – February 2019

Assist customers troubleshoot any software malfunctions on their Apple devices up to and including:

Recover Apple ID passwords

Removing Passcode Locks

Scheduling hardware repairs at local Apple retail store, Express Replacement or with an Apple Service Provider

Backup/Restore Errors

General Device Malfunctions

SALES ASSOCIATE/CASHIER, FOOD LION

September 2016 – July 2018

Assist customers with their grocery shopping experience and general maintenance of the establishment:

Operating and reconciling cash register

Assisting disabled customers

Cleaning and general maintenance of the workplace

Organizing products on display

Informing customers of daily/weekly promotions

EDUCATION

CHERAW HIGH SCHOOL —CHERAW, SC

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