Customer Service/Administrative Assistant
Resume:
Wendy Mead
*******@***.***
Creative Financial Staffing-Scarsella Brothers Inc.
November 2018 to Present
Job Title
Jobsite Operations Assistant
Set up new hires – Operators, pipe layers, truckers etc.- dispatching
Payroll duties – enter hours into spreadsheet, weekly
Accounts payable – Code Invoices for payment
Create Force Accounts for payment – billing for non-bid tasks/parts
Enter hours for equipment, weekly
DCR Workforce
July 2018 to November 2018
Job Title
Customer Liaison
Liaison between Supervalu and Supervalu’s customer Alaska Commercial company
Located at Alaska Commercial Company’s warehouse, I tracked and ensured timely deliveries of container of product sailing to numerous ports in Alaska.
Tracked missing and mis-picked product. Communicated critical information to the VP of Sales and Marketing and the Director of Alaska Commercial Company
Supervalu Inc.
November 2015 to June 2018
Job Title
•Alaska Customer Service
Direct contact with Alaska customers: Providing information on sailing changes, holiday sailing changes, carrier information and changing deadlines. Issuing credits as needed. Suggesting alternate/new items.
Researching lost or delayed product delivery.
Billing of customer charges for freight and special deliveries.
Coordinate with Dock Supervisor for loading of all specialty products
Maintain and file all load controls, delivery receipts and Bill of Ladings for outbound containers.
Prepare freight sheets with weights and commodities for containers being shipped to Alaska and overseas.
Arrange Air freight.
Enter outbound and return pallet counts.
Credit customer for cardboard sent to the facility.
Legacy Supply Chain Services
February 2014 to November 2015
Job Title
•Office Manager/Administrative Assistant
Ordering of supplies.
Track in and outbound trailers.
Ensure that processes and record keeping requirements are completed in an accurate, timely, and confidential manner.
Provides clerical and administrative support to designated area or Department to ensure accomplishment of business objectives.
Preparing weekly and monthly reports; maintaining
records and files: coordination and organization of assigned functions.
Provide routine information exchange and apply administrative follow-through regarding defined policies and procedures.
Support business and customers by ensuring all administrative functions are current by meeting all required timelines.
Delete purchase orders from appointments.
Retrieve Bills to ensure correct freight.
Submitting of OS&D claims to various carriers and departments
Printing of Receivers.
Ensure receiver paperwork is with distribution.
Filing of Receivers in numeric order.
Dispatching of customer orders/shipments.
Signing out drop paperwork throughout the day.
Maintain all required DC Reports and update/distribute.
Halfon Candy Company
August 2013 to February 2014
Job Title
•Office Manager
Co-ordinate order input
Create pick tickets for Warehouse
Shipping transactions
Invoice customers
Set up new items
Prepare Seasonal Catalogs for trade show
Customer Service
Supervalu Inc.
August 1999 to 2013
Job Title
•Administrative Assistant
Supporting:
Warehouse Manager,
Transportation Manager
4 Superintendents
5 Supervisors
150+ Union Warehouse personnel.
Co-ordinate incoming and outbound pallets using Access.
Attendance tracking and vacation.
Set up new hires and close out exiting employees.
Maintain Employee files.
Track and prepare discipline letters.
Assist with budgets using Hyperion.
Payroll duties using People Soft and Red Prairie.
Accounts receivable and payable.
Backup for Risk Control Manager, Vehicle Maintenance Clerk, Alaska Customer Service and local Customer Service as needed.
Work closely with Human Resources regarding employee issues.
•Inventory Control/Customer Service
Help maintain correct inventory counts, track product, research credit requests and issue credits using Attachmate Extra!
Co-ordinate bi- yearly warehouse inventories.
Conduct cycle counts for 500,000+ square foot warehouse.
•Category Management Assistant
Support Category Managers and Promotion managers with new item set up. Enter and track off invoice and bill back deals. Create and publish seasonal catalogs.
Additional skills:
I am proficient in Microsoft applications and learning in house systems. I am very detail oriented and work well under pressure. I am punctual and dependable. I work well with others and on my own with little to no direction.
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