Sr Manager Director

Thillai “Nathan” Ponnambalam

214-***-**** **********@*****.***

PROFILE

A successful career for management of information technology products and services. Significant achievements in forecasting and managing of budgets and personnel. Proven record of excellence in turning around key projects through technological innovation and talent with a substantial competitive advantage. Areas of proficiency include: Strategic Planning Results Focus Problem Solving Patented Solutions Risk Management Cross Functional Alignment On Shore & Off Shore CORE STRENGTHS & SKILLS

• Leadership

• Management

• Product Management and Support

• Product Design and Development

• Infrastructure Migration

• Disaster Recovery

• Mobility Products Design & Development

• High Transaction Volume Web Platforms

• Leadership and Talent Development

• Business Intelligence & Big Data Analytics

• Customer Experience Management

• SDLC, Agile and Waterfall Program

Management

• Global Service Delivery and Operations

• User Experience and Design

• DevOps

PROFESSIONAL EXPERIENCE

Verizon Communications, Dallas, Texas 2017 – Present Senior Manager Director - Systems Engineering, Business Intelligence & Analytics, 2017 - Present

Projects: Supply Chain Business Intelligence Solutions, Fleet, Sourcing, Global Procurement Operations, Real Estate & Logistics, Global Supplier Insights, Global Clearance Manager

• Directed data management for enterprise architecture. Defined and built Enterprise business intelligence. Managed $10M operating budgets with 50+ global resources.

• Saved $5M+ in 3 years by consolidating corporate-wide reporting solutions to one platform.

• Saved $3M+ in 5 years by consolidating SAP systems into Oracle DataMart.

• Saved $29M annually by developing solutions based on analytics for fleet. Reduced vehicles.

• Improved customer service and device quality. Saved $2M+ using business intelligence and analytics.

• Lead Machine learning, Predictive & prescriptive analytics solutions on big data platform for Supply Chain, Network, Fleet, Sourcing, Global Procurement & Logistics operations resulting in cost savings of over $100M a year

• Developed Robotics Process Automation solutions

• Lead the team on DevOps and Cloud. Established a cloud solution in AWS for the entire infrastructure

Verizon Communications, Dallas, Texas 2009 – 2016

Sr Manager, Business Intelligence & Analytics

Business Intelligence Solutions for Fios, Wireline Supply Chain, Network Supply Chain, Spend Analytics Fleet, Sourcing, Logistics

• Managed high-level designing and architecting of projects and working with on-shore and off-shore teams.

• Improved material availability to meet 95% service level commitments. Resulted in increasing customer service.

• Reduced real estate globally by developing mobility at work solutions and tracking usage.

• Developed Contract digitization and search solutions

• Recognized as Leading Performer, the top performance rating by corporate, in last 4 years Verizon Communications, Dallas, Texas 2006 – 2008

Technical Manager, eCommerce Applications, 2006 – 2008 Online Ordering, Bill payment system, Product Recommender solutions

• Implemented server online products and solutions for Verizon.com -eOrdering

• Implemented efficient single bill pay systems across the enterprise

• Increased online sales 35%+ by maximizing revenue opportunities for new and existing customers.

• Improved online order efficiency from 80% to 96%. Improved customer service and overall profitability.

Automation Image, Inc. 2002-2005

Technical Team Lead

eCommerce applications

• Built personalized experience portals to promote products and services, increase self- service transactions, Maximize revenue opportunities through, Cross-sell / up-sell opportunities.

• Tracked and analyzed customer behaviors and exit paths and maximized the conversation rate and increased the online sales over 35%.

Intexsoft, Inc. 2001-2002

Senior Developer

Oil Spill Response Plan Document Management System Client: J’ Connor Consulting Inc., Houston, Texas

Developed oil spill application for regulatory compliance. Smart Drill System Client: Noble Drill Corporation, Houston, TX Managed drilling equipment data from rig. Processed and sent the calculated value to Auto Drill equipment.

Ernst & Young, Dallas Texas 1999 – 2001

Sr. Programmer Analyst

Served as Team Lead for module Cisco Online Testing (COLT). Integration of Web Board application for online learning applications.

Project 1: LEAP, Learning Environment. Project 2: TPMS –Training Partner Management System Project 3: LDS, Learning Development System

EDUCATION

− Graduate Program in Business Intelligence – SMU, Dallas, TX

− Master of Business Administration, Magnum Opus Institute of Technology

− Engineering, Bachelors of Science, PSG College of Technology

− Advanced Diploma in Web Technology

− Diploma in Computer Applications

− Diploma RDBMS

− Diploma in Computer Software

CERTIFICATIONS

Microsoft certified Six Sigma Lean Professional Change Management Specialist PATENTS:

− Enterprise planning system change data capture, United States 8626703, January 7, 2014, http://www.google.com/patents/US8626703

− Method and System for Integrating Data, United States 201********, Filed February 28, 2011, http://www.google.com/patents/US8626703

Industry Knowledge

• Data Warehousing • Data Modeling • ETL

• Analytics • Project Planning • IT Strategy

• Cloud (AWS) • Business Analysis • Project Management

• Product Management • Agile Methodologies • Cloud Computing

• Process Improvement • Integration • Enterprise Architecture

• Vendor Management • Requirements

Analysis

• Solution Architecture

Tools & Technologies

• Oracle • SQL Server • Hadoop

• R • SAP • C#

• .NET • HTML • JavaScript

• Tableau • Red Hat Linux • XML

• Blockchain • Integration • Python

Other Skills

• Machine Learning • Business Intelligence • Predictive Analytics

• Prescriptive analytics • OBIEE • ODI

• Big Data Analytics • Hive • Apache Pig

• DevOps • Qlik Sense Robotic Process

Automation (RPA)

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