Desktop Support Manager

Paul Musolino

** ****** ******* ****

Hopatcong NJ 07843

************@*******.***

Mobile: 862-***-****

Available

Director I.T. Operations/Desktop Support Level II/III

OBJECTIVE: To gain employment as a Desktop Support Specialist, Junior Level Desktop Engineer, Network Administrator, Asset Manager, IT Operations Manager or similar position (full time).

EXPERIENCE:

04/2017 – Present

Company Confidential

Industry: Marketing, Publishing, Direct Sales

Director Technology Operations

Desktop Support and Help Desk All Facets

Able to demonstrate knowledge of any version of MS Windows at the registry level

Director IT Operations/Help Desk Manager/Senior Engineer/Desktop Support (all facets)

Support for Data Analysis Teams, Editors, Graphic Artists, Web Designers and Marketers With a Focus On Rebranding/Rebranding Specialist

Corporate Email Rebranding Specialist

Windows 7 and Windows 10 support split shop

Mobile Device Support BYOD all facets iphone and Android

Office 365 and Office 2016/2013 support including Azure

Outlook 2007/2011/2013/2016 support split shop

Cisco IP Phone Admin/Cisco Unified Communications Manager/Cisco Unity Connection Admin

Gantt Redmine ticketing system

Symantec 7.5 \ Veritas Netbackup 8.0 Management

Cisco Unified Call Center Manager support/Cisco 6513 Catalyst Chassis

SLACK Instant Messenger/Confluence document sharing (STRIDE and Hipchat migration to Slack)

Cisco Systems VPN Client 5.0/(RAS)Remote Connectivity Specialist

Dell e7440/7450 laptops and Optiplex 7010 desktop support earlier and later models also

Right Fax Server Enterprise Support

Salesforce for Outlook/Salesforce SFA/Salesforce Lightning/Salesforce Inbox w/Einstein website sales support

Join.Me and other conference room support audio visual support

Oracle e-Business Suite Financials/Accounts Payable/Intaact support

Adobe Creative Suite CS6 support/Adobe Creative Cloud

Apple Macbook support (all facets)

Canon Printer and Copier Support (ImageRunner)

Responsible for IT dept billing and invoice payments reports to CDO, COO and CTO

5/2010 – 10/2016:

Givaudan Fragrances Corporation – East Hanover NJ

Industry: Chemical Production, Laboratory/Executive Support, Home Office

Desktop Operations Specialist II

* Windows 10 testing and preliminary support/imaging

* Google Business Applications migration specialist

* Support rollout (from Lotus Notes to Google Business Apps) and support all facets (GMAIL, Google Drive etc)

* Cisco Unified CM Console and Support for VOIP and Soft ipPhone

* i-Pad, i-Phone and Android Support (corporate email and VPN for handheld devices)

* MobileIron support and Touchdown support for handhelds

* Juniper PULSE VPN Client (for both handhelds and PC’s)

* MACBook Pro and Apple MAC Computer Support (both handhelds and machine OS support)

* WebEX Support and configuration (audio, video, presentation sharing and teleconferencing support)

* Arkadin Client Support as well as Orange Business Services (WEBEX) support

* Procurement and ordering of hardware devices and toner via SAP Netweaver/SRM/CRM

* Cisco Wireless Control System support and administration

* Support of Proprietary Corporate Applications web based and software based

* Tracking trouble tickets via CA Unicenter

* Desktop Support day-to-day functions including repairs of printers, workstation and laptop hardware and software both general and proprietary

* Asset Management Coordinator for East Coast Regional hardware and software

* Tracked Software Licenses for reporting to the Asset Management Team

* Tracked Laptop and Desktop Hardware machine names, serial numbers, MAC addresses, warranty expiration dates for end of life

* Tracked Printer Hardware machine names, user names, serial numbers, MAC addresses, warranty expiration dates for end of life

* Tracked hardware serial and machine information using LanDesk tool for Asset Management

* Compiled Asset Management reports in Excel and Google Sheets for the Asset Management team on a monthly and quarterly basis

* Communicated with multiple vendors regarding software license renewals and hardware warranty including repairs and end of life and corporate purchases of new hardware and software

* Responsible for ordering toners for leased HP Photocopier/Printers and all vendor contracts for onsite repair visits

* Reviewed license requests for new software purchases for approval by the Asset Management team if they met the proper company needs, specifications and criteria for fullfillment

* Performed monthly quarterly and yearly physical inventory of all Givaudan East Coast Regional Hardware for multiple sites

* Responsible for reconciliation of asset data between Landesk, CA Unicenter and spreadsheet records

* Acted as Procurement Coordinator for Givaudan East Coast Region this included ordering new laptops and hardware accessories like screens and peripherals via CDW and HP vendors

* Responsible for Asset Disposal for Givaudan East Coast Region liason with disposal companies and obtaining certificates of disposal

* Windows XP, Vista and Windows 7 Support

* Intel LAN Desk Administration and Automation Support

* Office 2003 support, Office 2010 support

* Lotus Notes Version 6.5 and 8.53 support and Sametime support

* Columbus Brainware Management Suite of Tools (and rollout of Intel LanDesk) for automated and remote pc software installations and management of workstations

* Imaging of laptops and desktops via deployment/staging cd’s

* DELL and HP hardware support laptops, desktops and printers

* Zebra label and barcode printing support and Smart Label printer support

* SAP GUI 7.10 front end and SAP support full suite

* Symantec End Point Antivirus support

* McAfee Endpoint Encryption v5.x support

* Symantec Back Up Exec 2010 Support and Backup tape management of daily, weekly and monthly backup rotation via Iron Mountain

* Management of Quantum SuperLoader 3, one LTO-3 tape drive, 16 slots, Ultrium 3 tape drive

* Multiple Proprietary database support of all kinds AS400, IBM Client, Oracle and SQL proprietary database support

* Rights and Access Management and administration for accounts on all applications and databases

* Nortel VPN Client support and Securid support and rollouts

* Wireless network support internal and external clients

* Active Directory network account management, unlocks and password resets etc

* Onboarding of new hire employees and temps as well as adds, moves, changes and terminations

* Purchasing and Ordering of new hardware

* Adobe Acrobat Support Versions 6, 7 and 8 (and Acrobat Reader X, XI)

* Executive Support also Projector and Media Video/Audio Support for company meeting support

* WinPE imaging support Windows XP to Windows 7 migration specialist

* PCAnywhere, Dameware, MS Remote Connection, Intel Lan Desk and TeamViewer remote control of pc’s

* Wiring, network patching switches and routers and data jack support for local network infrastructure

* Cisco Tandberg/Cisco Telepresence Video Conferencing Support

10/2005 - 06-2009 SONY BMG Entertainment 210 Clay Ave Lyndhurst NJ

Industry: Financial Services

Desktop Operations Specialist II

* Tracking of trouble tickets and escalations via REMEDY 5.0 system

* Desktop Support day-to-day functions including repairs of workstation hardware and software both general and proprietary

* Installation & Configuration of Windows XP via SYMANTEC GHOST system

* Troubleshoot & repair all software issues on workstations including Office 2003 and all proprietary financial royalties databases (Oracle, SQL and MS Access)

* Preliminary Office 2007 support and testing/rollout support

* Sybase Open Client 11 based support

* Microsoft Systems Management Console (SMS) and Active Directory (AD) support and maintenance including remote software installs, group additions, and automated software installation monitoring

* Outlook 2003 : 100% email software support (adding new users to troubleshooting all other issues)

* Lotus Notes software installation, notes.id and desktop.dsk migrations, setups of new users software and accounts for Lotus Notes 6.5 client

* Citrix Metaframe v4 for Windows XP 100% support of connectivity, icon & login issues

* Support of Canon ECOPY & Multifunction (ImageRunner) Copiers and network printer support all aspects

* Support of HP Laserjet printers all issues desktop and network printers

* Cisco VPN v4.8 client and Nortel VPN client support all aspects

* PAL dialer support all aspects

* Blackberry Handheld Support (all models) - Blackberry Desktop 4.0 or greater support. Setup of Blackberry desktops and handhelds.

* Blackberry Enterprise Server support. All new setups start to finish.

* Primavera Project Manager support. All aspects of software installation & troubleshooting

* Oracle client support v8.17, 9 and 10i all aspects inclosing TNSNAMES.ORA and SQLNET.ORA support

* Performed SAP64 Patch 19 GUI support all aspects of SAP system troubleshooting including logons, connectivity and general troubleshooting

* Trend Micro v7.0 Antvirus support including all aspects of software

* Virus, Spyware, Trojan and Malware cleanings and migrations to new workstations.

* Migrations of users to new workstations and laptops including building, imaging, configurations, backup and data transfers to new pc's

* Persoft SmartTerm v10 and IBM Personal Communications (TNS) terminal software installations, configurations and support all aspects

* All aspects of Wireless Service Support Netgear, Linksys, Cisco etc.

* Microsoft Visio 2003 and Project 2003 support and installation of software

* Preliminary Windows Vista Operating system support & testing

* All other Windows XP workstation related issues including software issues Microsoft security patch installations, connectivity issues etc.

* Internet Explorer 6.0 and 7.0 support all aspects and issues including Java JRE (runtime environment) issues

* SAPGUI 64 Patch 19 support and all document imaging (Tiff Surfer) support

* Support of DELL Optiplex GX series desktop hardware

* Support of IBM Thinkpad hardware all models (T series and X Series)

* Support of Hewlitt Packard desktop D series (D530 etc) & Vectra models

* SONY VAIO laptop support all models

* Familiar with VBS Script tools, SMS, WSUS patching systems

* Familiar with Microsoft Deployment Toolkit / Microsoft Business Desktop Deployment 2007 & hands on with Window PE image deployment systems

* Able to provide extensive support of Windows XP migration to Windows Vista operating system

* Knowledge of SYSPREP tools and other tools (such as VBS Scripts) for adding workstations to domains

* Familiar with Active Directory as related to users & desktops (group permissions and buckets) for drive mapping folder permissions etc.

* Knowledge of SMS Management Console and its uses

* In depth knowledge of the PC imaging process (Symantec GHOST, GHOSTCAST, DOS based & Windows PE pc imaging cdroms)

* Device driver issues troubleshooting expert

* Wireless connectivity, Remote Connectivity and VPN Connectivity expert

* In-depth technical document writing skills

6/2005 - 9/2005 Sanofi-Aventis Somerset, NJ

Industry: Biotechnology/Pharmaceuticals

Desktop IMAC Coordinator

* Coordinated migration of customers laptops from IBM T30 to IBM T40 series

* Responsible for scheduling of Desktop Support Technicians appointments on a daily basis

* Scheduling of trouble-tickets in REMEDY database system

* Scheduling of customer appointments in Outlook 2000 calendar system

* Maintenance of Excel 2000 spreadsheets in Documentum E-Room system

* Answered and monitored customer email responses regarding customer IBM Laptop asset information and serial numbers for data feed into REMEDY

database (to generate REMEDY trouble tickets)

* Liaison for conversion of XP migrated Nortel Accounts to Cisco VPN accounts

(during laptop migration project)

* General Project Management Duties and reporting, answering reports

* Provided 100% telephone support to IMAC customers answering technical questions regarding the laptop migration project

* Scheduled technicians for the migration of customers from IBM T30 to IBM T40 series laptops

* Support of Active Directory, Exchange (Global Address Lists) and general network account administration

* All aspects of Wireless Service Support Netgear, Linksys, Cisco etc.

3/2005 - 6/2005 Unilever Inc. Englewood Cliffs, NJ

Industry: Personal Care Products/Cosmetics

Desktop Support Specialist

* Manage software repairs, upgrades and installs on both Aztec NT and Odyssey XP corporate builds (locked down builds and not locked down builds)

* Manage all IMAC (installs, moves, adds and changes) with 800 Sylvan way facilities (all 4 buildings)

* Involved Building/Imaging & troubleshooting of Aztec NT and Odyssey XP corporate builds

* Installations of Aztec NT and Odyssey XP workstation software using European-style software installation kits (workstation portion, user portion and server portions)

* Tracked all cases and sub-cases via the ClarifyCRM ClearSupport case management system.

* Support for all aspects of break-fix for all HP Printers local and network

* Deployment of new hire workstations and redeployment of existing workstations

* Full support of McAfee Anti-Virus software suite (versions 4.51, 7.1 and 8.0) virus cleaning, spyware scans and removal, browser hijack removal.

* Support of Outlook 97 & 98 IMAP/LDAP and SMTP Transport settings (they dont use MS Exchange) and troubleshooting of all issues involving Outlook including PST file repairs (not excluding Outlook 2003 but it doesnt fully support LDAP in general they dont use it).

* Support of Office 97 suite all programs (MS Word 97, Excel 97, Access 97 etc.)

* Troubleshooting of AT&T Worldnet Dialer and Entrust VPN tunnel encryption software

* Troubleshooting of Exodus instant-messaging software

* Windows XP .MSI and .MST software installation script experience

* Cross-trained to work in both 700 and 800 Sylvan Way buildings to provide extra coverage

* Other various Desktop Support duties such as replacing and repair of computer hardware including laptops

* All aspects of Wireless Service Support Netgear, Linksys, Cisco etc.

12/2004 - 2/2005 Precision Detailing Inc (PDI) see - http://www.pdi-inc.com/ Saddle River, NJ

Industry: Biotechnology/Pharmaceuticals

Network Admin/Desktop Support Specialist

* Run Daily PeopleSoft 8 Q256 reports (coordinated NT/AD accounts for new hires) and updated Peoplesoft 8 information.

* Entered HR Dept's Peoplesoft 8 employee data for new hires, rehires & transfers data into Excel 2003 spreadsheet (daily roster)

* Created AD accounts in Hyena 5.7 (Active Directory front-end console)

* Created Exchange mailboxes in MS Exchange Administrator 5.5 console for the AD accounts I created for users on the network and tied them in to their respective AD accounts.

* Accessed multiple web-based applications via Citrix NFUSE console.

* Desktop Support for Saddle River Home Office work-site (approx 300 users)

* Reimaged laptops and desktops via Symantec GHOST 7.5

* Prepared standard Windows 2000 and Windows XP pilot images.

* Performed Office Update and Windows Update (Microsoft Security Patch Installs) on GHOST pilot (.GHO) images and client workstations

* Performed upgrades from MS Office 2000 to Office 2003

* Performed McAfee 8.0 installations and updates

* Tested Anti-Spyware software including MS Antispyware Beta

* Cleaned and removed viruses and malware from client workstations (with AVERT Stinger tool and other tools).

* Set up and removed workstations, laptop and desktops at home office

* Provided Support for most makes & models of laptops Compaq Deskpro, HP NC 6000 & 6220, Dell D600, Compaq N800 Evo etc.

* Serviced & replaced toner on HP local and network printers* All aspects of Wireless Service Support Netgear, Linksys, 3rd party etc.

2/2004 - 12/2004 AT&T Global Network Operations Bedminster, NJ

Industry: Computer Software

PDS Desktop Support Specialist (HP)

* Laptop Hardware Support Dell, IBM and Toshiba model laptops.

* Desktop Hardware Support Compaq, Dell and Hewlitt Packard model desktops.

* Performed and remediated Microsoft Security Patch and Service Pack deployment Windows 2000 and Windows XP Professional

* Provided support for Netegrity Siteminder 6.0 for GNOC (Global Network Operations Center) clients

* Installed and supported McAfee 7.10 Antivirus Suite and AVERT STINGER TOOL for removal of viruses. General virus removal and cleanup etc.

* Removed Spyware and AdWare using removal tools such as AdAware 6.0 and Spybot

* Browser Hijack Cleaning via HiJackThis! and other tools

* Pop Up Blocker software installations and removal of bad adware/spyware registry keys (manually)

* Performed complete data backups of customers laptops Windows 95, Windows 98, Windows NT laptops and PC's for migration to upgraded hardware and operating systems (I upgrade laptops).

* Reimaged and built laptops via GHOST images for corporate and executive staff (Windows 2000 and Windows XP Professional)

* Assisted in training other contractors how to use GHOST to capture and restore images to laptops

* Imaged laptops via AT&T Proprietary Imaging Software

* Troubleshooting of issues Help Desk was not able to resolve.

* Installation of software and troubleshooting of software issues

* Coordinated customers migrations from Windows 95, Windows 98, and Windows NT laptops to Windows 2000 and Windows XP laptops trained users to use Windows XP and Windows 2000.

* Diagnosed and wrote fixes for various computer issues (all Windows platforms).

* Complete Office 2000 and Office 2003 support including Outlook 2003 installations/upgrades

* Managed trouble ticket queue via ACTT system

* Full installation and support of AT&T Netclient 5.081 and Extranet 4.15 including RSA Securid token management. RAS Connectivity, VPN, Wireless LAN, etc.

* Installed and supported software for connections to proprietary AS/400 and Mainframes (TELNET) such as EXTRA and Reflections.

* 6 years prior experience as a telephone only Help Desk Specialist I/II

* All aspects of Wireless Service Support Netgear, Linksys, etc.

8/2003 - 2/2004 Aventis Pharmaceuticals Corporation Bridgewater, NJ

Industry: Biotechnology/Pharmaceuticals

Client Identification Administrator

* Updated Active Directory, Global Address Lists & Network Accounts via NETIQ/DRA web based tool.

* Monitored & answered 2003 REMEDY 5.1.01 Help Desk trouble tickets.

* Documented SOP Standard Operating Procedures for Client ID Admin Department at its inception.

* Utilized Active Directory via Citrix Metaframe for XP Client

* ACE Database Administration: RSA Securid, AT&T Worldnet Dialup, VPN/Broadband via Nortel Extranet client.

* Responsible for updating MS Outlook 2000 email & Global Address List.

* Co-Ordinated changes to network accounts with HR and Contractor Services Departments.

* Monitored HR Services SAP information

* Worked on separate Desktop Support projects with the build team (GHOST imaged & built Windows 2000 Dell laptops and desktops with customized software for Aventis Laboratories and specific scientific needs.

* Played an active role in team meetings

* Testing of network application alternatives to managing GAL, AD, and NETIQ via single-sign on such as Netegrity Site Minder and Obelix

* Preliminary Wireless Service Support Netgear, Linksys, etc.

6/2003 - 8/2003 Berlex Laboratories Wayne NJ

Help Desk Specialist

* Remedy call tracking system

* Intact Account Manager for NT

* Lotus Notes 5.0 Workstation Client & Domino Server support (database & email)

* Network account Moves, Adds, Changes & Deletes

* PAL/VPN Remote connectivity support securid

* Remoted customer desktops via SMS & Microsoft Console Management software push-downs

* Unlocked & reset passwords for Windows NT, Lotus Notes & other various Intranet applications

2/2003 - 6/2003 Intel Computer Inc. 1515 Route 10 East, Parsippany NJ 07054

Industry: Computer Software

Help Desk Specialist

* Remedy/REX Call Tracking Systems

* MS Office 2000 & XP Support

* MS Outlook 2000 & MS Outlook 2002 support

* RSA Securid & SoftID Support via ACE Admin

* Windows 2000 Active Directory Service

* Remote Control Desktops via Netmeeting

* Intel NetStructure VPN Tunnel Client Support

* Infofactory/Documentum Support

* Unix/Sun Solaris Administrator (password

resets, created accounts, etc.)

* Provided support for Netegrity 5.5 Siteminder single sign-on application

* Reflections ISE-T (Siemens)

* RIM Blackberry Hardware/Software Support

* Intel Centrino Hardware Support

* Wireless Network Connectivity Support &

Broadband

* IBM Thinkpad & Dell Latitude Laptop Hardware

* MS Project Server Support/Admin.

12/2002 - 2/2003 GAF Materials Corp (AIM Systems Inc.) Wayne, NJ

Help Desk Specialist II

* Support MAGIC Web Based Call Tracking with

Crystal Reports

* Supported Field Sales Users Remote Communications Issues with Dialup & VPN

* Unix VARNET password resets

* MS Outlook 2000, MS Exchange, NT/2000 Active

Server Administration

* PAL RAS Dialup & Extranet Client Connectivity

* MS Office 2000 Suite Troubleshooting - MS

Word, MS Powerpoint, MS Excel, MS Access, MS

Project 2000)

* Handling of standardized forms for granting

additional system access

10/2002 - 12/2002 Pfizer Inc 400 Webro Road - Parsippany NJ, NJ

Industry: All

GRAS Help Desk Specialist II

* Peregrine Service Center 4.0.10.2

* Level 2 GRAS/AT&T Netclient Help Desk

* VPN Tunnel Support

* Supported Field Sales Users Remote Communications Issues with Dialup & VPN

* IPSec Configuration

* AT&T Netclient Support v5.03 & 5.04

* Broadband Support: DSL, Cable Modem, Wireless DSL, Satellite Systems, Optimum Online, Comcast, Time Warner Roadrunner Cable

* Global RAS Support

* Linksys Etherfast Cable/DSL Router Support

* Local & Foreign RAS Dialing issues

* RSA ACE Server 4.1 Admin

* RSA Securid support

* ACE UNIX Server - Sun OS 5.8

* MS Outlook 2000/XP

* MS Windows 98/2000/XP

* Office XP/2000 support

* Windows 2000 User Manager for Domains 5.0*

5/2002 - 9/2002 C3i Incorporated (Johnson & Johnson) Morristown, NJ

Industry: Biotechnology/Pharmaceuticals

Help Desk Specialist

* Help Desk Support role for major corporate account Johnson & Johnson (Janssen Legacy, Janssen CRM, Centocor, OMP, OBP & Ortho Neutrogena)

* Support for Netegrity 5.5 Siteminder single sign-on application

* Supported Field Sales Users Remote Communications Issues with Dialup & VPN

* Supported Field Sales Users using Siebel Based Inventory System

* 100% Phone Support of Windows 2000 platform

* Siebel E-Business 2000 support for all Johnson & Johnson facilities (corporate trained)

* CRM Based Help Desk Support (CRM Trained)

* Heavy Outlook 2000 Support of all facets of email connections

* IBIS Dialer Support - Remote connectivity specialist including SecurID

* Support of all MS Office XP based applications (MS Word, Excel, Powerpoint, Access)

* Supported J&J Siebel Access Target Lists & Siebel Synchronization

3/2001 - 2/2002 Novartis Pharmaceuticals Corporation East Hanover, New Jersey

Customer Solutions Center (Help Desk) Analyst

* NT 4.0 EA Administration password resets & unlocks

* Supported Remote Users Dial Up Issues

* Used Clarify to track cases & dispatch assignments

* Compuserve ACEAdmin & Worldcom PAL RAS Support (full)

* Corporate Intranet & support of company firewalls, shoes & login scripts also WINStall

* Rumba Support AS/400, JES3, Telnet, Unix

* Lotus Notes 4.6 support email & database issues

* McAfee Virus Scan support

* Remote Controlled Desktops via Timbuktu v1.5.4

* Citrix & Unix Support. Lightweight Tools.

12/1999 - 12/2000 Alpha Consulting Group - (BASF) formerly American Cyanamid (AHP) Parsippany, NJ

Help Desk Representative

* Supervised/Trained 3 other Help Desk Analysts

* Supported Field Sales Users Remote Communications Issues with Dialup

* Windows 95 Based Environment

* Remote Controlled client desktops via Intel Lan Desk

* Field Supported over 500 laptop sales clients, assisted them w/ network access via modem & Compuserve PAL

* CCMail Admin. Level issues, password resets, etc.

* Supported client proprietary Expense software & other proprietary software

* General & Specialized help desk duties.

* Assisted in migration from Windows 95 to Windows NT Environment.

6/1999 - 12/1999 INTERIM TECHNOLOGY Lyndhurst Corporate Offices

Help Desk Representative

* Supervised/Trained 3 other Help Desk Analysts

* Windows NT/Novell based environment support.

* Remote control fix clients desktops via PCAnywhere.

* Supported all Staff Help Desk Issues at Branch Offices Nationally in 40 states

* Heavy Outlook 98 & MS Office Support (including installation of both)

* Site backups, ARC Serve, Seagate SCSI external backup

* Laptop NT installation & hardware support.

* Supported company's Proprietary programs(Resumix & Prosearch also AES)

* Administration of DPEC computer based training id's (CBT)

* Altavista Tunnel VPN software, AT&T Worldnet, & Compuserve support

* Supported Monster.com website related issues

7/1998 - 5/1999 Algroup Lonza Biotechnologies Fair Lawn, NJ

Help Desk Representative

* Supervised/Trained 2 other Help Desk Analysts

* Windows NT/95 & 98 environment support also MS Office 95/97

* Supported CCMail email system & CCMobile Connectvity Support

* Supported Field Sales Users Remote Communications Issues with Dialup/RAS

* Support Magic Call Tracking System

* Assisted clients full time telephone support for NT 4.0 Environment

* Novell Netware 4.0, CCMail, MS Outlook 98 migration specialist. Wrote many departmental procedures & work instructions.

* Documentum support.

* SAP R/3 Support Specialist PRD, TST, DEV, PLL, BASIS.

* Delegated forms for User Profile/System id# requests to Network Admin. Staff for processing

1/1998 - 6/1998 Automatic Data Processing (ADP) Roseland, NJ

Help Desk Representative

* Windows NT Environment Specialist

* Familliar with Novell Netware/NT Administration

* Lotus CC Mail Administration

* INFOMAN- Mainframe Local Book & Password Resets,

* MS TRACS v 6.0 (call tracking software)

* Supported Field Sales & Stock Trading Floor Users Remote Communications Issues with Dialup & or Mainframe Access Issues (Goldmine, VTAM, Top Secret)

EDUCATION: /1998 The Chubb Institute of Computer Technology US-NJ-Parsippany

Professional

Diploma, Data Center Support

/1997 County College of Morris US-NJ-Randolph

Associate Degree

Associates Degree - Office Center Skills/Word Processing

/1989 Parsippany High School US-NJ-Parsippany

High School or equivalent

High School Diploma (General)

SKILLS: Skill Name Skill Level Last Used/Experience

CA Unicenter Currently 1 year

Vantive Expert Currently used/2 years

Remedy Expert Currently used/3 years

Support Magic Intermediate 2 years ago/1 years

Outlook 2000/2002 Expert Currently used/3 years

ccMail Expert Currently used/3 years

Office 95, 97, 2000 & XP Expert Currently used/8 years

Windows 95/98/ME/XP Expert Currently used/7 years

Windows NT Expert Currently used/7 years

Novell Expert Currently used/4 years

SAP Intermediate Currently used/7years

Clarify Expert Currently used/1 years

Lotus Notes Expert Currently used/7 years

Windows XP Professional Expert Currently used/2 years

Worldcom PAL Ace Admin Expert Currently used/4 years

Enterprise Admin 4.60.02 Intermediate Currently used/1 years

Front Page Expert Currently used/2 years

Timbuktu 1.5.4 Expert Currently used/2 years

PC Anywwhere Expert 2 years ago/3 years

Intel LAN desk Expert 1 year ago/2 years

Windows 2000 Expert Currently used/3 years

Mainframe (JES & MVS) Expert Currently used/5 years

AS/400 Expert Currently used/5 years

REFERENCES:

Reference Name: Kenneth Hackney

Reference Company: ATLAS Copco Inc

Reference Title: Desktop Operations Specialist

Phone 862-***-****

Email: **********@*******.***

Type: Professional

Reference Name: Lori Butfiloski

Reference Company: Intel Computer Inc.

Reference Title: Help Desk Team Lead

Phone: 973-***-****

Email: ****.**********@*****.***

Type: Professional

Reference Name: April A. Egan

Reference Company: Pfizer Inc.

Reference Title: Help Desk Analyst

Phone: 973-***-****

Email: *****.****@******.***

Type: Professional

Reference Name: Dan Decotiis

Reference Company: BASF Inc.

Reference Title: Manager Help Desk

Phone: 973-***-****

Email: ********@***.***

Type: Professional

Reference Name: Valentina Yakimovch, MBA

Reference Company: Givaudan

Reference Title: Jr.Data Analyst, Regulatory

Phone: 973-***-****

Email: *********.**********@********.***

Type: Professional

Reference Name: Prince Oladmeiji

Reference Company: Givaudan (formerly)

Reference Title: Supervisor/ Sr. Engineer

Phone: 646-***-****

Email ******.*********@*********.***

Type: Professional

Reference Name: Yvonne Nathanson

Reference Company: Givaudan

Reference Title: Admin Assistant Procter and Gamble Division

Email: ******.*********@********.***

Type: Professional

Reference Name: John Koch

Reference Company: Givaudan

Reference Title: Experimental Laboratory Supervisor

Email: ****.****@********.***

Type: Professional

Reference Name: Roger Elkin

Reference Company: Givaudan

Reference Title: U.S. Regional Head - Consumer & Market Insights

Phone: 973-***-****

Email: *****.*****@********.***

Type: Professional

Reference Name: Curtis Pulley

Reference Company Givaudan

Reference Title: Telecommunications Informatics F&F North America

Phone 973-***-****

Email: ******.******@********.***

Type: Professional

ADDITIONAL

INFORMATION: I have supported, or been trained support of the following software & hardware: IBM Mainframe Support JCL/MVS/ESA 3090/CICS, AS/400 Model 9404-

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