Entry-Level Business Analyst/Technical Writer

David Alan Pye

**** *. **** ***** **. #**H Chicago, IL 60613

******@*****.*** - 630-***-****)

SUMMARY

An experienced business and IT professional with an M.S. degree in Software Engineering and strong communications and customer service skills is seeking an entry-level analyst position

SKILLS

C

C++

Java

UNIX (Solaris)

Agile software development

Korn shell

Windows XP/Vista/7

Word (advanced)

Adobe Acrobat

Excel (advanced)

PowerPoint

Project

Visio

Access

UML

SQL

SAS

SVN

HTML

JIRA

Oracle

customer service

presentations

verbal communications

analysis

research

statistics

technical writing

EDUCATION

DePaul University - Chicago, IL (7/2017) – M.S. in Software Engineering – GPA: 3.7/4.0.

-courses included project management, object oriented analysis and design and development, software measurement and project estimation, principles and practices of software engineering, web development, data modeling and analysis, and relational database

Illinois Institute of Technology - Chicago, IL (9/1999) – Certificate in Unix/C/C++ - GPA: 3.9/4.0.

Dominican University – River Forest, IL (5/1995) – B.A. in Business Administration and Political Science - GPA: 3.5/4.0.

-courses included business, economics, management, marketing, accounting, finance, and statistics

EDUCATIONAL PROJECTS AND EMPLOYMENT

DePaul University Chicago, IL

Graduate Student (1/2000 – 7/2017)

-researched, outlined, and documented a framework for an improved structured software development process for the Agile method Scrum (master’s thesis)

-designed and documented a large scale web application software system in Java/JSP/Servlets which enables students to enter information regarding their social engagements whereby emergency contacts are notified by text message if the student doesn’t terminate a social event after its conclusion

-coded an extensive program in C++ that implemented a red-black balanced binary search tree in which data could be entered, queried, and removed from the structure

UbiStor Schaumburg, IL

Technical Writer (contractor) (9/2011 – 9/2012)

-created and edited strategic web content to provide very detailed, informative, and compelling descriptions of the company’s line of innovative and industry leading consultative data protection, disaster recovery-as-a-service, enterprise-wide data management, infrastructure-as-a-service, and business continuity managed services for its redesigned website

-produced critical artifacts including generating and editing content for corporate documents

Trilogy Chicago, IL

Accounting Clerk (6/2007 – 3/2010)

-updated and monitored client financial account information in the accounting software

-provided financial services and disbursed cash to clients (up to $4,000.00) and consistently balanced on a daily basis to facilitate operations for the financial services department

-recognized as employee of the quarter

Recovery Specialist (6/2006 – 6/2007)

-trained clients in Word, Excel, and Windows XP in the computer lab

-tutored clients preparing for the GED in English, algebra, and geometry

-created a very large (70+ clients), comprehensive, and successful computer training program for the agency

-recognized as employee of the quarter runner-up

Billing Coordinator (10/2005 –6/2006)

-created and updated detailed spreadsheets (in Excel) to monitor client data

-assisted the billing department manager with the database software (CMHC) by creating data tables and spreadsheets

-performed maintenance with the software significantly reducing the departmental workload

AWARDS, ACHIEVEMENTS, & ACTIVITIES

Phi Kappa Phi - National Honor Society (DePaul)

Golden Key - National Honor Society (DePaul)

Computer Science Achievement Award

Lincoln Park Zoo Volunteer and Docent and Visitor Relations Representative (21 years)

Chicago Lights Tutoring Program Volunteer (15 years)

worked various customer service jobs while attending college to finance education

Organizer of Chicago Taoism Study Group

Assistant Organizer of Chicago Poolplayers Group

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