Administrative Assistant / Manager

DR

DEANNA RYAN

*************@*****.*** H: 816-***-**** 11328 E. 19th St. S, Independence, Missouri 64052 Seasoned Retail and Service Industry Manager and Experienced Administrative Assistant Scheduling

Call transfers

Clerical support

Switchboard operations

Message documentation

Customer rapport

Issue and conflict resolution

Employee scheduling

Sales expertise

Money handling

Outgoing and enthusiastic

Vapor Maven Independence, Missouri

Location Manager

03/2016 - 03/2019

Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.

Ensured accurate entries of every inventory transaction. Received and dispatched shipments.

Physically counted inventory and updated information on the computer. Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands. Operated cash register to process cash, check and credit card transactions. Achieved target insurance plan sales through upselling techniques. Truman Medical Centers Kansas City,

MO

EVS Shift Manager

03/2009 - 03/2013

Assisted in implementation of operations, maintenance and capital programs.

Planned work and determined appropriate tools and equipment. Maintained record accuracy by using work order reporting system. Reviewed work orders and communicated with prior shift to assess work needs for the day.

Processed work orders and prioritized jobs.

Assigned tasks to employees and monitored productivity, performance and task completion.

Investigated and resolved customer complaints in timely and empathetic manner.

Shaw Supply Co. Kansas City, MO

Administrative Assistant

04/2006 - 03/2009

Created weekly and monthly reports and presentations. Maintained all office files, both electronic and hard copies. Answered phones and performed clerical office functions. Provided product shipment logistical support and quality control by coordinating with vendors.

Aided senior leadership during the executive decision-making process by Summary

Skills

Experience

generating daily reports to recommend corrective actions and improvements.

Streamlined operations by organizing files and documents to implement improved workflow and organization.

Maple Woods Community College Kansas City, MO

Zoology

Education and Training

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