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Manager Customer Service

Location:
Laredo, TX
Salary:
45000
Posted:
April 17, 2019

Contact this candidate

Resume:

Susana Garza

ac84j1@r.postjobfree.com

956-***-****

Supervise

Susana Garza

*** ******** ***.

Laredo,TX 78045

Phone 956-***-**** E-mail ac84j1@r.postjobfree.com

EDUCATION:

May 2006 Laredo Community College Laredo, TX

pending Business Management

Nov. 1995 Laredo Community College Laredo, TX

GED

EXPERICENCE:

July 2018- Present Ryder System, Inc.

Customer Logistics Supervisor

Assign loads to drivers

Send out message advising driver on their assignment

Create bill of lading, cover sheet, and Manifest for each load

Help out drivers with accident, hotel, and road service

Send out report on loads:

(Pending to cross, pending to get loaded, and sign off)

Checking on several report to see where the loads located

Mar. 2017- June 2018 Fr8Hub

Recruiting

Calling owner operators

& transportation companies

Filling appropriate documents

Invoicing

Keeping track of the expense in

The office and ordering supplies

Visiting Potential Customers

Giving out demonstration about the

Company

Accounting Payable/ Office Manager

Keeping track on paying customers

Filling paperwork

Managing funds within the accounting department

Managing date to date operations

Oct. 2016 – Mar. 2017 TSI. Transportation. Laredo TX

Load Planner

Call drivers to assigned load

May 1999 – Oct. 2016. J B Hunt transportation Laredo, TX

Special Project Manager

Preplanning driver with loads

Creating Job Assignments Assigning driver on local’s moves

Working on the morning numbers (Laredo Border Report)

Caring for El Paso TX. Yard, when Manager is out for the day.

Working on the ASM report when Manager in Corp is out for the day or vacation

Making decision on what is affordable (planning drivers or over the road drivers)

Customer Service Supervisor

Take care, of 5 CSR

Problem that might rise with clients

Deal with problem that driver might have.

Evaluate CSR once a year on there progress

Care for the office for when Terminal Mgr. is out.

on vacation.

Have worked with customs concerning our trailer and driver.

Customer Service Representatives

Keep track of the shipments

Set appointments on northbound freight

Advise receiver where their shipments are and if they will be lat on their arrival time.

Dispatcher

Process loads for trucks arriving at the Laredo yard

Assist drivers with directions and procedures for broker

Dispatch trucks and provide drivers with load documentation for northbound freight

Pre-Planner

Assign driver’s northbound loads

Making sure they have enough hours to make on-time delivery

Sending driver home on their due date

SKILLS:

Bilingual in Spanish and English

Knowledgeable in Excel and Microsoft Word

Work’s AS400 program



Contact this candidate