Manager Customer Service
Resume:
Susana Garza
*********@*****.***
Supervise
Susana Garza
Laredo,TX 78045
Phone 956-***-**** E-mail *********@*****.***
EDUCATION:
May 2006 Laredo Community College Laredo, TX
pending Business Management
Nov. 1995 Laredo Community College Laredo, TX
GED
EXPERICENCE:
July 2018- Present Ryder System, Inc.
Customer Logistics Supervisor
Assign loads to drivers
Send out message advising driver on their assignment
Create bill of lading, cover sheet, and Manifest for each load
Help out drivers with accident, hotel, and road service
Send out report on loads:
(Pending to cross, pending to get loaded, and sign off)
Checking on several report to see where the loads located
Mar. 2017- June 2018 Fr8Hub
Recruiting
Calling owner operators
& transportation companies
Filling appropriate documents
Invoicing
Keeping track of the expense in
The office and ordering supplies
Visiting Potential Customers
Giving out demonstration about the
Company
Accounting Payable/ Office Manager
Keeping track on paying customers
Filling paperwork
Managing funds within the accounting department
Managing date to date operations
Oct. 2016 – Mar. 2017 TSI. Transportation. Laredo TX
Load Planner
Call drivers to assigned load
May 1999 – Oct. 2016. J B Hunt transportation Laredo, TX
Special Project Manager
Preplanning driver with loads
Creating Job Assignments Assigning driver on local’s moves
Working on the morning numbers (Laredo Border Report)
Caring for El Paso TX. Yard, when Manager is out for the day.
Working on the ASM report when Manager in Corp is out for the day or vacation
Making decision on what is affordable (planning drivers or over the road drivers)
Customer Service Supervisor
Take care, of 5 CSR
Problem that might rise with clients
Deal with problem that driver might have.
Evaluate CSR once a year on there progress
Care for the office for when Terminal Mgr. is out.
on vacation.
Have worked with customs concerning our trailer and driver.
Customer Service Representatives
Keep track of the shipments
Set appointments on northbound freight
Advise receiver where their shipments are and if they will be lat on their arrival time.
Dispatcher
Process loads for trucks arriving at the Laredo yard
Assist drivers with directions and procedures for broker
Dispatch trucks and provide drivers with load documentation for northbound freight
Pre-Planner
Assign driver’s northbound loads
Making sure they have enough hours to make on-time delivery
Sending driver home on their due date
SKILLS:
Bilingual in Spanish and English
Knowledgeable in Excel and Microsoft Word
Work’s AS400 program
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