THARNIGAA MANOHARAN
**B Cameron Watson Cre, Toronto ON, M1C 3E7 Phone: 647-***-**** Email: ***********@*****.***
Summary of Qualification
Energetic, detailed oriented individual with excellent customer service and human resource background. Grasp and apply new concepts, procedures/techniques quickly and adapt readily to new challenges. Competent in driving brand loyalty and strong organization leadership.
Highlights
Able to work as a valued member of a team or independently
Exceptional interpersonal skills
Works well under pressure
Comfortable working with all levels of management
Innovative in problem solving
Strong Client Relation
Proficient in Microsoft Office and Outlook
Tools
HP ALM, CA (Rally), MS Office(Word, Excel, Powerpoint), Outlook
Professional Experience
Receptionist (Sept 2016 – Present, Part-Time/Casual)
Cambridge Group of Clubs, Toronto ON
Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Handle all media and public relations inquires
Serve as central point of contact for all outside vendors needing to gain access to the building
Write reports and correspondence from dictation and handwritten notes
Disperse incoming mail to correct recipients through-out the office
Quality Engineer, Digital Investing, T&O (May 2017 – Aug 2017)
RBC - Royal Bank of Canada, Toronto ON
Used HP ALM to design/update test cases, tracked test execution results and defect capturing
Used CA (Rally) or agile project activities such as update user stories, create QA tasks, defects capturing, own and update QA tasks
Collaborated with Agile team members to review and understand the requirement and designed test cases
Tested InvestEase beta application compatibility with different web browsers and devices
Exposure to Agile Scrum and participated in daily stand up, sprint planning, user story sizing and grooming, defect triage, demo to product owner and provided accurate and detailed work status to the project team
Performed function testing on InvestEase (UI for clients) and Goal Management Tool
Quality Assurance Analyst, Enterprise Applications, T&O (Jan 2016 – Aug 2016)
RBC - Royal Bank of Canada, Toronto ON
Review user story and requirements, planned objective metrics and designed test objective for each sprint
Planed test objectives and designed test cases for DDS project sprints
Created MindMaps (graphical representation) of test cases and presented to business partners
Executed test cases for DDS project and tracked results in HP ALM
Communicated test cases execution status and defect status to QA lead and during standard meeting
Captured and logged defects in HPQC and updated user story status in Rally
Adhered to software quality standards throughout the work term
Collaborate with project team members to accomplish the tasks
Accounting Assistant (Aug 2014 to May 2016)
PMP Cleaners Inc, Toronto ON
Assisted account department
Helped collecting and recording business information and transactions for financial statements
Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable
Volunteer Experience
Career Expo Royal Bank Of Canada – Assisted during event
Kids Now (Apr 2012) - Helped recording donation
SBOC (Dec 2011 to Apr 2012) – Provided assistance with annual Spelling Bee contest
Education
Ryerson University, Toronto, Ontario, Canada
(Sep 2015 to Present)
Enrolled in Business Management (Final Year)
Satec @ W.A. Porter C.I. (Sep 2009 to Jun 2014)
Reference
References available upon request.