Content and Technical Writer

Experienced content and technical writer with a successful history in project management. Adept at analyzing, designing, writing, editing, and creating content for documents such as product descriptions, user guides, brochures, articles, presentations, marketing campaigns, and proposals. Documentation expert, currently maintaining an accurate document database / repository containing over 5,000 documents. Proficient at following plans and executing tasks; self-starter with strong attention to detail. Excellent written and verbal communication skills.

Committed to enriching client experiences in the business and technology environments along with promoting collaboration with fellow teammates. Previous 15+ years of career experience includes project management, technical writing, editing, document preparation / maintenance, and accurate record keeping.

Program(s) Proficiency

* Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Publisher, Project)

* Adobe Acrobat * NetSuite * SharePoint * SmartDraw * ShoreTel * Lync * Visio

Relevant Experience

Ability to learn quickly and adapt writing style to company standards, in accordance with federal and state laws.

Preparation of written correspondence and detailed proposals in response to requests from federal, state, and local agencies, allied organizations, program sponsors, and non-profit organizations.

Continuously update and maintain proposal database, tracking proposal activity across several regions, win / loss / no bid ratios, projected year to date revenue, and strategic competitor information.

Successfully manage a continuously changing workload with various deadlines and levels of importance.

Provide support to both internal and external clients at varying levels of experience.

Education

Bachelor of Arts, Liberal Studies 12 / 2016

Arizona State University Tempe, Arizona

Associate of Applied Science, Business 06 / 2012

Western Nevada College Fallon, Nevada

Professional Experience

Proposal Coordinator 05/2017 to Present

Edupoint Educational Systems, LLC. Mesa, Arizona

Lead cross-functional proposal team through the formal process for responding to informal customer requests as well as complex RFP solicitations, upsells, and product demonstrations.

Analyze RFP/RFI/RFQ documentation, prepare compliance matrices which involve appropriate organizational personnel, and identify team member responsibilities for specific sections of the proposal.

Assist with the development of the functional and technical components of the proposal, working with Subject Matter Experts (SME's) as necessary to complete.

Develop, enhance, and maintain a database of technical and functional requirement responses in order to assist with future proposal development.

Write and edit proposal sections, incorporating win themes and client hot buttons, tailoring each response to the specific needs of the client.

Format all proposal components according to an established style guide (overall layout, Table of Contents, call-outs, font size, page count, etc.) and ensure consistency with the requirements / instructions of the solicitation.

Prepare draft documents for review processes.

Prepare final proposal documents and lead all production efforts of the proposal.

Analyze post delivery and / or award feedback and recommend improvements to the proposal quality, style, and overall process as needed.

Communications Analyst 12/2015 to 08/2016

Ditech Financial, LLC. Tempe, Arizona

Project manager for approximately 150 writing and editing projects which included tracking edits, as well as authoring new documents, while using discretion and independent judgment to ensure compliance with state and federal regulations, statutes, and laws.

Acted as the liaison between corporate compliance, legal, and business partners as well as subject matter experts (SME’s) by facilitating weekly meetings to discuss content, information, understandability, and application of various letters, forms, and notices.

Special Education Instructional Assistant 02/2014 to 08/2015

Higley Unified School District Gilbert, Arizona

Human Resource Assistant 08/2012 to 08/2013

Edgenuity Inc. Scottsdale, Arizona

Case Manager and Community Educator 02/2010 to 06/2010

Churchill County School District Fallon, Nevada

Case Manager 01/2008 to 01/2010

The Children’s Cabinet Fallon, Nevada

Case Manager 12/2006 to 01/2008

WIC (Women, Infants, & Children) Fallon, Nevada

Clubs and Organizations

Toastmasters 2018 to Present

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