Manager Customer Service

FABIO QUINTERO

PROFESSIONAL EXPERIENCE

Enterprise Holdings Inc, Greater Los Angeles, CA January 2014 – March 2019 Branch Sales Manager

Managed $2M operation with 2 locations while excelling in the four core areas of our business: employee development, market growth, operating profit, and customer service.

• Consistently ranked first in the top revenue performing branches in the region out of 42 branches. In top 3 the past two years in operating profit. Successfully transformed underperforming branches into profitable branches. Rewarded the Balance Analysis Award twice.

• Accomplished a 90% customer satisfaction for the past fiscal year which led my store to record 9% growth.

• Successful in creating a culture of high expectation and excellent morale by hiring, training and developing strong talent to succeed. Developed employees into future leaders within the company leading to 10 career promotions as managers.

• Managed overall branch operations creating branch business and operational strategy and manage efforts to provide high level of customer service. Ranked in top percentage for customer satisfaction, profitability, growth, and retention.

• Fleet and Operation Management: grew branch’s fleet size 20%+ over a two-year period. Slashed expenses by 10%+ through analyzing financial reports and implementing new plans, reduced overhead costs by 37%, grew revenue YOY by 5%, financial goals of growth of 10%.

• Partnered with local business to build lasting growth driving relationships. Accomplished this by market researching competitors, reaching out to local business, cold calling and stopping in person. Partnered with the community to fostered relationships with business. Assistant Sales Manager

• Prospected and gained three major accounts from the competition, increased branch fleet size 20% (200+ cars), increased total branch revenue 25%; the largest increase in the Los Angeles area. Management/Sales Trainee

• Ranked #1 among over 150 sales trainees in Southern California. Bestway Valet, Beverly Hills, CA June 2010 – December 2013 Owner/Partner

• Registered and licensed company, legalized incorporation to create legal valet company.

• Built brand awareness thru marking campaigns to drive visibility throughout the market and marketed company brand thru employee uniforms, marketing portfolio, and website purchase of business cards.

• Established client relations to open customer accounts which allowed for cash flow and profits resulting in average annual corporate revenues of $300K.

• Oversaw purchase of company auto insurance to protect company profits. Recruited, hired, oriented, trained and managed employees as to create effective talent management system to run a 50-employee company. Reviewed profit reports and conducted management analysis. Safety Park, Los Angeles, CA November 2008 – June 2010 Operations Manager

• Maintained client relationship through standard management, service delivery, and constant communication resulting in positive brand management. Ensured guest service was consistent and pleasant which increased customer satisfaction encouraging patron loyalty.

• Managed valet personnel via productive scheduling, positive team engagement, and effective communication which regulated company profitability. Supervised the reconciliation of revenue through oversight of shift reports, cash drops, and revenue reports which resulted in accurate profit collection. ACADEMIC BACKGROUND

University of California, Los Angeles, Los Angeles, CA International Trade and Commerce Certificate

Business Management Certificate

Universidad Autonoma Bucaramanga, Bucaramanga, Colombia Bachelor of Business Administration

SKILLS

Fluent in Spanish, Portuguese, and English. Proficient in Microsoft Word, PowerPoint, Excel, and Internet Research. INTERESTS

Travel, Languages, Current Events, Soccer, Swimming, Hiking, and Sports.

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