IT Service Desk Analyst, CCNA Cybersecurity

Dagandan, Terrence Leoj R.

Blk * Lot **, Rosas St., San Antonio Valley 17,

Talon IV, Las Piñas City, Metro Manila

Contact No.: +639**-***-**** / +639**-***-****

Email Address: *********@*****.*** / *********@*******.***

OBJECTIVE

Searching for a position as a Cyber Security Specialist with a company that needs a motivated individual with an esteemed education and excellent attention to detail.

PROFILE

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

SKILLS AND COMPETENCIES

Excellent communication and presentation skills in English and Filipino, both written and oral.

Highly capable of analytical reasoning and applying logic to situations.

Flexible, versatile and still eager to learn new skillsets.

Highly organized and top attention to detail.

Enthusiastic team worker and leader.

Skills with multitasking and time management.

TECHNICAL SKILLS

Expertise with security and database information management tools.

Highly capable of working with various types of networks.

Able to manage and work with different types of network firewalls.

Stellar problem-solving and critical-thinking skills.

Understanding of data integration, network design, and database concepts.

Extensive knowledge of security vulnerabilities, solutions, and risks in IT.

Proficient with Microsoft Office Applications.

Skilled with various programming languages (JAVA, VB.net, PHP).

Proficient with Database (SQL, PHPMYADMIN).

Proficient Computer Literacy proven through school works.

QUALIFICATIONS

Professional Certifications

oCisco Certified Network Associate (CCNA) Cyber Ops

Cisco ID No.: CSCO13332998

Exam Date: June 25, 2018 (210-250)

Sept 7, 2018 (210-255)

WORK EXPERIENCE

ATOS (XBS Disposition Subsidiary Philippines Inc.)

oTechnical Helpdesk Analyst (IT Helpdesk for MGM Resorts International)

(Feb 2018 – Present)

ADP Philippines Inc. (Automatic Data Processing)

oSenior Analyst (MAS Technical Services)

(April 2017 – Feb 2018)

oAnalyst (MAS Technical Services)

(January 2016 – April 2017)

Convergys Philippines (Iron Mountain)

oCustomer Service Representative (Iron Mountain)

(August 2015 – December 2015)

ePerformax Contact Centers (PayPal)

oCustomer Service Representative (Paypal)

(August 2014 – May 2015)

oPerformance Analyst/Quality Assurance Officer (Paypal)

(August 2013 – August 2014)

oMentor/Subject Matter Expert (Paypal)

(January 2013 – August 2013)

oCustomer Service Representative (Paypal)

(February 2012 – January 2013)

Chowking Philippines

oService Crew

(February 2011 – August 2011)

Bench Philippines

oSales Crew

(June 2010 – December 2010)

Jollibee Philippines

oService Crew

(June 2009 – March 2010)

TRAININGS/SEMINARS

Implementing Cisco Cybersecurity Operations

oCisco Network Academy/Lumi Cybersecurity

Date of Completion: June 29, 2018

Understanding Cisco Cybersecurity Fundamentals

oCisco Network Academy/Lumi Cybersecurity

Date of Completion: May 20, 2018

Unified Functional Testing 12.0 and Application Life Cycle Management Foundation Course

oMicro Focus Software University

Date of Completion: October 27, 2017

EDUCATIONAL ATTAINMENT

TERTIARY

University of Perpetual Help System DALTA

Bachelor of Science in Information Technology

(June 2014 – 2019)

SECONDARY

Saint Anthony School, Las Piñas City

High School Diploma

(June 2004 – March 2008)

Contact this candidate