Business Analyst

Dina Ng

281-***-**** Houston, TX ***** **********@*****.*** www.linkedin.com/in/dina-ng

PROFESSIONAL PROFILE

A visual thinker who can envision new possibilities, new designs, and new products. Adept at keeping track of critical details and seeing how the pieces fit together. While I am independently motivated, I appreciate collective efforts with the business users, programming and test teams.

PROFESSIONAL HIGHLIGHTS

Excellent communication skills with a focus on team-building and customer relations

Outstanding problem-solving abilities and innovative solutions

Effective organization, prioritization, and multitasking

Proactively identify risks and issues before they became problems for our customers

Collaborate productively among business users, development team and test team

Competent in process improvement and business analysis

WORK EXPERIENCE

Requirement Analyst – GHG Corporation, Houston, TX

August 2005 – December 2018

Oversaw the Software Development Life Cycle, gathering requirements with business stakeholders, requirement definition, design, implementation, verification, and deployment.

Excellent business writing skills in writing Business Requirements Document (BRD), Use Case Specifications, Functional Requirement Specifications (FRS).

Worked independently, met strict deadlines, prioritized and managed multiple competing tasks in both Waterfall and Agile environments.

Collaborated with team to design technical solutions (SQL, UI, data, functional and system interfaces) for development implementation.

Ensured requirements are met through SIT and UAT test plans and script executions.

Ensured end users understanding of the software changes via presentation and user guide documentation.

Managed the requirements database for the Requirement Traceability Matrix (RTM) generation.

Collaborated with development and test team to maintain over 97% defect free software.

Promptly responded to customer inquiries of software functionalities.

Maintained 99.9% success on weekly Automated Data Distribution downloads.

Investigated and resolved issues for production sites.

Development Team Lead – IBM

October 1996 – June 2005; July 1983 – December 1993

Maintained USPS data warehouse in Oracle database for internal storage and transmission.

Generated customer and management reports using SQL.

Achieved 99% data transmission success to USPS backend systems.

Managed Help Desk team to support customer calls, resolving end-of-day closeout issues, employee accountability, inventory discrepancies, and other system problems.

Developed Java applet prototypes for tax filing over the Internet with data validation, pre-filled user personal data, secured transmission, Electronic Fund Transfer (EFT), interface to Tax Agency host database and Financial Institute host systems.

Maintained the Master Object Data Base (MODB) for the Space Station Freedom Project (SSFP) for NASA.

Delivered applications with the distributed data base systems architecture.

Accomplished requirement gathering and design using Joint Application Design (JAD) sessions.

Member of the Software Architecture Review Committee.

Received multiple IBM Cost Effectiveness Awards.

Quality Circle Team Lead.

Development Team Lead – Lockheed-Martin Corporation, Houston, TX

March 1994 – October 1996

Brought in the configuration management tool for software development.

Customized software development tools and trained development team.

Developed an X-Window/Motif GUI and a delog engine.

Developed UNIX scripts to streamline manual processes to increase developer productivity.

Published design documents and user handbooks, generated man pages (help info) for the services provided on the UNIX system.

EDUCATION

Computer Science, Bachelor

New York University, New York City, NY

TECHNICAL SKILLS

Microsoft Office programs (Word, Excel, PowerPoint)

DB2, SQL, Java, JavaScript, Visio, Photoshop, REXX, Basic

LANGUAGE COMPETENCIES

English: fluent (speaking, reading, writing)

Cantonese: intermediate (speaking, reading); basic (writing)

Strong Analytics Innovative Problem Solving SQL SDLC Agile Waterfall UI JAD

SIT UAT Quality Assurance Customer Support

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