Pharmacy Customer Service
Resume:
**************@*****.***
30097
SMITHA
GAUTAM
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Accomplished Pharmacist currently completing NT-Pharm D at Shenandoah University, Virginia. Decisive leader with excellent planning, problem-solving abilities; with 12 years of pharmacy experience -Retail and Outpatient Ambulatory care. Proficient in reporting, documentation, compliance guidelines with focus on maintaining current knowledge of therapeutic options, dosages, interventions, and protocols. Experienced, knowledgeable in completing clinical reviews, individualized care plans to maximize treatment success. Track record of providing excellent customer service in high-volume retail facility. Pharmacist with demonstrated versatility in adapting to ever-increasing complexity in healthcare industry. Goal oriented, meticulous, excellent at juggling multiple tasks, and working under pressure with a pleasant personality and tenacity.
PROFESSIONAL SUMMARY
assessment
immunizing
management
knowledge.
Shenandoah University
Winchester, VA
Non Traditional PharmD: Pharmacy
Completing Advanced Pharmacy
Practice Experience
SKILLS
• Licensed Pharmacist, Georgia
• Patient care improvements
• Treatment assessments
• Compounding skills
• Drug utilization review
• Medication-therapy management
• Medicare and Medicaid process
• Prescription drug interaction
• Medication dispensing and
• Regulatory compliance
• Confidentiality and HIPPA.
• Company policy compliance.
• Pharmacy operation management.
• Medication inventory.
• Retail pharmacy procedure
• Staff development.
Customer service, education, and co
unseling.
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• Conflict resolution ability.
• Motivated self-starter.
Skilled in various EMR systems and
microsoft applications
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EDUCATION
Aegis Healthcare Services LLC - Ambulatory Clinical Pharmacist Duluth, GA • 01/2018 - Current
RITE AID Pharmacy - Staff Pharmacist
Dunwoody, GA • 01/2016 - 08/2016
RITE AID Pharmacy - Staff Pharmacist
Gainesville, GA • 07/2011 - 03/2016
WORK HISTORY
Partner with physicians and other members of healthcare team to optimize patient care through effective use of medications.
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Provide chronic care management and care notes to help patients manage conditions such as diabetes, asthma, obesity, medical nutrition, and other chronic conditions.
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Recommend appropriate clinical programs such as immunization, food nutrition, and DCS (Diabetes Care Specialist).
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Check prescriptions for appropriate dosage, drug interactions, allergies, and contraindications during medical history review and consolidation.
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Identify, resolve, and prevent potential/actual medication-related problems including, herbal, supplements, and OTC medications, untreated indications, improper drug selection, sub-therapeutic dosage, overdose, failure to receive medication, adverse drug reactions, drug interactions, and medication without indication either through protocols or information obtained through patient interviews and counseling sessions.
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Coordinate and interpret laboratory monitoring of drug therapy, including serum drug levels, electrolytes, and other approved drug-related laboratory testing.
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Provide patient monitoring for the purpose of evaluating and optimizing patient outcomes, drug utilization, patient compliance, detecting and/or minimizing ADR's, eliminating unnecessary drug use and duplication.
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Check prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing.
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• Participate in immunization clinics and education. Comply with all federal laws, company policies, procedures and state regulations.
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• Assist other pharmacy staff with drug inventory, purchasing, and receiving. Estimated graduation May 2019
University Of Mysore
JSS College Of Pharmacy
Bachelors In Pharmacy: Pharmacy
• Graduated with 3.4 GPA
• Majored in Pharmacy
•Class Graduated in Top 5% of
CERTIFICATIONS
Foreign Pharmacy Graduate
Equivalency Committee Certification
- FPGEC
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North American Pharmacist
Licensure Examination - NAPLEX
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• CPR /AED certification
• Immunization certified
• CME training
• MTM certification
• Diabetic education certification
CVS/Pharmacy - STAFF PHARMACIST
Evansville, IN • 03/2005 - 06/2010
SUMMA Hospital - Volunteer
Akron, OH • 04/2001 - 01/2002
Partner with management team to develop and implement in-store programs to increase performance metrics.
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Provide medication therapy management to patients using Outcomes and Miraxa.
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Proven ability to manage, meet and exceed targets at a high volume store
(350-450 prescriptions a day).
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Verify with efficiency and accuracy, counseling with integrity and compliance, prescription entry, compounding, inventory management, insurance outcomes, waste and loss management.
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Interact with diverse customer base including mental & behavioral health clinic, HIV & AIDS clinics.
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Demonstrate strong initiative, organization, planning and leadership skills as needed for challenges associated with a mergers - systems, staffing optimization, and customer base integration.
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Pivotal role to increase pharmacy sales by revitalizing pharmacy operations through effective staffing strategies, employee training.
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Manage staging of medications both through satellite stations as well as patient carts.
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• Appropriate compounding of medications.
Total parenteral nutrition preparations and reconstitution of intravenous (IV) and chemotherapy drugs.
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Inventory control and waste elimination: Assisted in IV solution inventory control, proper storage (time & temperature) of IV solutions, and loss prevention due to improper storage.
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ACCOMPLISHMENTS
• Directly supervised 8-10 Pharmacy Technicians, interns and support staff.
• Filled, dispensed average of 300-400 prescriptions per day with accuracy.
• Increased sales 15% over 4 years.
• Favorite Pharmacist of the year-customer reviews 2011-2012. Best store award-High volume execution and customer satisfaction 2012-2013.
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Awarded District Clinic Advisor-2013-responsible for training Pharmacist in the district.
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• Supervised team of 100 staff members.
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