Jim Davies ac841b@r.postjobfree.com

**** * ******* ***, *** 2A Chicago, IL 60640

Phone 773-***-****

Work History:

**/****-******* ********, ** Analyst & Application Support, Chicago IL

Provide support to internal and external users for multiple applications

Experienced with Oracle SQL Developer for queries, updates and inserts

User and Administration experience with JIRA

Document requirements in Confluence

Work with clients to set expectations on deliverables

Create Change Requests after working with internal or external client to determine requirements

Control user access to internal applications for new and terminated employees

Gather requirements for new clients on reporting tool PowerBI

Admin for PeopleScout Survey Solution

12/2011-02/2012 Leo Burnett, Arc World Wide, QA Analyst Consultant, Chicago IL

Create and execute test plans and scripts for Coca-Cola’s Arctic Home

Test on desktop, mobile and tablet devices

Identify, test, and close all issues discovered in each release

Review documentation to understand entire scope of project

8/2011-12/2011: Grosvenor Capital Management, QA Analyst Consultant, Chicago IL

Created and executed test plans and scripts for Win7 conversion

Documented issues converting multiple applications from XP to Win7

Co-tested Client Web Portal application in Agile environment

2008-2011: BidClerk.com, Quality Assurance Analyst, Chicago IL

Implemented automated testing process and created library of over 200 reusable scripts using QA Wizard Pro

Developed and maintained all test plans and scripts for CRM and website

Documented entire website including page layouts, requirements, DB tables referenced and new release modifications

Implemented development lifecycle standards

Supported on-site users to determine if an issue is user-related or a valid application defect

Wrote and maintained SQL statements to validate test results against database

Initiated exploratory meetings to gather requirements and expectations

Identified, tested, and closed all defects in JIRA related to release schedule

2007-2008: Morningstar Associates, Quality Assurance Analyst, Chicago IL

Tested complex Retirement Manager (RM) development projects consisting of web-based system testing resulting in greater number of defects identified in beta testing and a more robust application

Collaborated, recommended and implemented process improvements within the team

Created over 100 reusable content, functional and navigational regression test cases for internal acquisition websites, leading to increased efficiency in testing process

Initiated and organized QA documentation to increase team knowledge and improve workflow

Managed inter-department relationships to effectively problem solve, resolve defects and accomplish deliverables on time, within scope, and on schedule

Created, designed and developed test plans and scripts for complex RM functionality

2004–2007: DST Technologies, Software Quality Analyst, Kansas City MO

Developed test plans detailing steps to complete testing cycle

Developed training plans used for current and future AWD Bangkok associates

Lead meetings with the testing, development, and documentation teams to discuss issue resolution and management notification

Consulted with development and documentation teams resolve testing issues

Created and maintained test cases based on business design documentation and business requirement documentation

Retrieved and verified data using SQL, Oracle, and iSeries

Create automation scripts using HP/Mercury QTP

Managed the release of Fairway 9.3

Create and maintain test cases for Fairway 9.0-9.4

Create automation scripts using Test Tool

Education:

Northwest Missouri State University 1994-1999

Broadcasting

Degree Received: BA

Professional References:

Available upon request

Computer Experience:

JIRA, Micorsoft SQL Query Analyzer, Oracle SQL Developer, iSeries, HP/Mercury QTP, Microsoft Office Suite, Sharepoint

Continuing Education:

Business Analyst Certification Program

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