Quality Data

ADITI at FACEBOOK: Product Data Operations – Graphic Content Reviewer

Van Ung Vuong

Sep 2017 –

Present

**** ******* ***** **

San Jose, CA 95136

408-***-****

***.*.*****@*****.***

• Operational excellence: Reviewing sensitive content in a technical human review workflow to support FB’s graphic content policy, contributing to increases in labeling consistency from 80% to

>90% over 6 month period

• Technical analysis: Selected above peers to serve a Vietnamese-market analyst; identify, document, and synthesize market trends to FB leadership to enable market-based adjustments to workflow

• XFN engagement: Interact with multiple departments, including offsite vendors, FB operations, and FB product teams to provide Vietnamese expertise and translation

• High-priority execution: Due to demonstrated analytical ability, made responsible for high-value workflows aimed at identifying and investigating suicide, prostitution, and other violations against US law and FB’s regulations

• Quality audits: Analyze trends in content and perform audits on highly nuanced workflow content to ensure quality standards and increase accuracy in FB’s ability to measure bad content Deliver high quality analysis and content review to measure and remove bad content from Facebook Drove quality and policy enhancement as content reviewer for FB’s Product Data Operations Jun 2017 –

Sep 2017

SKILLS

Mountain View, CA

Mountain View, CA

EXPERIENCE

ADITI at FACEBOOK: Public Content Review Specialist EDUCATION & SKILLS

2015

2019

SAN JOSE STATE UNIVERSITY – San Jose, CA

Bachelor’s of Science: Business and Marketing

DE ANZA COLLEGE – Cupertino, CA

Associates: Business

• Operational excellence: Reviewed media content from multiple FB surfaces with >90% accuracy, escalating emergency and criminal cases to authorities globally and identifying new trends in English and Vietnamese markets

• Organizational improvement: Analyzed content at a superior level, providing daily, data-based insights to FB leadership; this analysis contributed to the updating and improving of FB’s Implementation Standards policy

Professional: MS Office, SRT,

translation (English < > Vietnamese)

Language: English, Vietnamese

• U/X testing excellence: Conducted front-line testing of Android apps with aim of identifying violation against Google policy and US laws; surpassed daily volume and quality metrics over 4-month period

• Adaptability: Demonstrated ability to handle ambiguous situations and frequent change by successfully adapting to weekly changes in policy and workflow while maintaining above-standard quality metrics

• XFN collaboration: Selected above peers to participate in the multi-lingual collaboration team, providing market-based insights to leadership and assisting in standardizing review across languages Sep 2016 –

Mar 2017

BCFORWARD at GOOGLE: Content Review Specialist Sunnyvale, CA Analyzed web traffic and tested Android apps working directly with Google partners Reviewed escalations from front line reviewers as auditor for Google’s content review team Mar 2017 –

Jun 2017

VACO at GOOGLE: Escalations Specialist – Tier 2 Mountain View, CA

• Technical analysis: Analyzed detailed escalation reports using Google proprietary tooling to pass final decisions in quality audit; surpassed quality standards over 4 month period

• Translation: Demonstrated superior analysis; as a result was selected to be Vietnamese language specialist responsible for translating and reviewing apps in Vietnamese, identifying trends and errors that product team used to enhance apps

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