Professional Summary
To obtain employment with a company that will allow me to utilize my 18 years of administrative front office work experience skill to satisfy customers and grow within the company. I thrive under deadline, work excellent in driven environments where task have to be completed timely and accurate. Ability to work and balance multiple priorities and tasks to further achieve results in a fast paced environment under limited supervision effectively.
Employee History
Holiday Mail Handler Assistant • United States Post Office
Atlanta GA. • 11/2018 – Present
Separates all classes of mail, loads, unloads, and moves bulk mail, and manages, sorts, and distributes all departmental mail. Operates equipment assigned to the jurisdiction of the Mail Handler Craft.
Empties mail from mail containers (bags, hampers, etc.) and loads mail into mail containers. Perform basic office procedures duties and processing of mail and related mail handling equipment.
Administrative Lab Technician • Levolor Home Fashion
Atlanta, GA. • 02/2014 – 11/2018
Create, maintain, all data enter into the databases, or programs files. Review data enter by workers to ensure all company policies and procedures are followed. Manage electronic filing systems, database correspondence, labs test request paper work, attendance records, and logs on all equipment and there calibration logs for equipment. Perform visual inspections of finished products.
Administrative Communication Specialist • North Fulton Hospital
Roswell GA. • 10/2012 – 02/2014
Answered an average of 100 plus calls per day by addressing patient’s inquiries, solving problems. Handled paperwork with the accounting departments and medical records on invoicing payments to patients and various insurance companies. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Organized forms, made photocopies, filed records and prepared correspondence and reports maintain medical records and charts. Obtained scanned records and uploaded them into the database.
Health Benefits Consultant • United HealthCare Insurance
Atlanta, GA. • 08/2009 - 10/2012
Provide support to member about health insurance plans, claims, referrals and benefits. Communicated with customers to identify and resolve outstanding payments. Calculated quotes and educated potential clients on insurance options, and tracked the progress of all outstanding insurance claims. Answered customer questions regarding deductibles, answered product questions with up-to-date knowledge of benefits and plan information.
Skills
MS Suites
Advanced Excel spreadsheet functions
Types 46 WPM
Multi-line phone talent
Hospital inpatient and outpatient records
Quality Research
Office Clerical
Cash Handling
Medical terminology knowledge
HIPAA compliance
Coordination planning
Data Entry
Patient scheduling
Insurance benefits Specialist
Quality Testing
Call Center
Education
Associate of Applied Science: 04/2004 – Westwood College
High School Diploma: 06/2000 - Benjamin E. Mays High