Engineer Software

MARK GERBER

Mobile: +27-071-***-**** E-Mail: ****.******@*****.***

Senior DevOps Engineer

UNIX software/hardware engineer responsible for providing system software and hardware support that includes hardware, software, software applications and networking to customers and field personnel on site and via telephone support. Providing a high level of customer satisfaction through the effective delivery of technical support and service programs. Excellent, verbal, written communication and strong organizational skills. Possesses excellent leadership with strong account management skills

AREA OF EXPERTISE

CERTIFICATIONS

• Solaris 11 System Administration (RSA)

• Symantec Netbackup 7.5 for Unix Administration (RSA)

• Advanced System Administration for the Solaris 10 Operating System (RSA)

• Solaris 10 Features for Experienced Solaris Systems Administrators (RSA)

• Intermediate System Administration for the Solaris 10 Operating System (RSA)

• Sun Blade 6000 Administration and Installation (RSA)

• Sun M5000 Installation and Administration (RSA)

• Sun StorEdge SL3000/L700 Tape Library Installation and Administration (RSA)

• Sun Certified System Administration for Solaris 8 (USA)

• Sun Certified System Administration for Solaris 10 (RSA)

• Sun Certified Network Administration for Solaris 10 (RSA)

• Sun Fire Workgroup Server Maintenance (USA)

• Enterprise Server Maintenance (USA)

• Sun Systems Fault Analysis Workshop (USA)

• Cisco Network Associate Training (USA)

• Sun Microsystems Employee of the Month Award for Dedication and Commitment (USA)

• ITIL V3 Foundation Certified Professional – May 2011 EDUCATION DETAILS

• University of Phoenix, Phoenix, AZ (Incomplete) - Bachelor of Science – Computer Science

• City University of New York, Manhattan College, New York, NY - Associate of Arts Degree, 1994-1996 (Transfer)

• Sun Microsystems Education, USA and South Africa LANGUAGES KNOWN

English: Fluent, Self-Assessed

TECHNICAL FORTE

Proficient in Sun hardware ranging from SPARC to SunFire and CoolThreads server ranges. Solaris System Administration Certified and Network Administration Courses. Proficient in xVM, VMware, VirtualBox, Linux, Mac OSX and Windows Operating Environments. HP hardware/Software and IBM Software skills. Supporting SAP architectures from OS. Symantec Netbackup 7.5 for Unix Administration.

PROFESSIONAL EXPERIENCE

Optiva Labs [Remote Support 02/18 - 11/18 ] Position: L2 Customer Support Architect

Project: Optiva IT/Lab. Infrastructure

• Setting up High-Security standard of Cloud Environment according to PCI-DSS, ISO/27001, CIS benchmarks

• UNIX/Linux System Support, Maintains, Clustering, Monitoring, High Availability.

• IT Infrastructure monitoring system based on Nagios tools with more customized settings for the dedicated Application environment.

• BI reports for Business critical Applications based on Redknee developed monitoring tools and reports from Nokia Siemens Network.

• Centralized Authentication, Authorization and Accounting system with detailed system Logging

• Migration VMware Infrastructure to Amazon AWS Cloud Environment.

• Linux Docker Containers Support and DevOps Management

• CI/CD based on Jenkins, Ansible, Perl & Python Scripting

• Infrastructure migration to AWS and Google Cloud.

• Backup solution development for Cloud Infrastructure.

• IT Consultancy

• Cluster System Management

• Project Management

• IT Operations Management

• System Support & Administration

• Case Management

MARK GERBER Mobile: +27-071-***-**** E-Mail: ****.******@*****.*** Yaetsho Solutions [Johannesburg, South Africa] present Position: Senior Solaris/Unix Engineer/Team Lead

Project: Dimension Data / City of Johannesburg

Responsibilities:

• Architect new solutions based on customer requirements.

• Provided onsite technical support to City of Johannesburg SAP Basis/UNIX environment.

• Provided Disaster Recovery implementation, testing and setup for City of Johannesburg.

• Implemented ZFS (zetabyte) migration from UFS to existing infrastructure, saving COJ downtime in patching and updating of servers.

• EMC Time Finder Clone and Replication Manager Installation.

• Symantec Netbackup Installation and Support.

• Performing Risk Analysis.

• Implemented Oracle Automatic Service Request service for all Unix Server, Storage and Network infrastructure for COJ to automatically and proactively report system faults and log calls with Vendor, reducing system downtime and improving system uptime and service availability.

• Detailed performance tuning options for optimizing the COJ environment.

• Acted as a technical resource to all support personnel as well as customers.

• Liaised between customers and engineers, using Call Management tools to update all involved parties of activities.

• Provided support to Strategic Partners on service calls.

• Contributed to the development of software installation plans for customers.

• Supported the installation of Enterprise Services supported products and patches.

• Assisted in problem isolation and resolution, utilizing system software and diagnosis.

• Managed key accounts as needed.

• Provided on site customer coaching and training.

• Provided Transfer of Information (TOI’s) seminars to other personnel. Dimension Data/Yaetsho Solutions [Johannesburg, South Africa 2015 (6 months) Position: Operations Manager

Project: Dimension Data / City of Johannesburg

Responsibilities:

• Escalations relating to Applications, Databases, Operating Systems and Storage at COJ

• Managing team of Engineers in relations to operations management for the COJ.

• Ensuring Service Delivery takes place based on SLA’s.

• Ensure prompt communication to management and all users in cases of failures or outages.

• Managing Operational Meetings.

• Escalation point (technical and service) for engineering and service delivery.

• Initiate and coordinate cross-functional teams for rapid response to crisis situations. CWL Group, [Lagos, Nigeria May 2011 – June 2012 Position: Senior UNIX Engineer – Infrastructure Services Project: MTN Nigeria

Responsibilities:

• Liaised with different business groups within the organization understanding their requirements and formulating those into solutions to sustain their needs.

• Managed day to day running of datacenter operations.

• Assisted in various rollouts and projects required by business.

• Successfully migrated applications from one platform to another.

• Assist in architecting new solutions for growing environment.

• Capacity planning and implementation.

• Resource planning and implementation for both DR and Production environments.

• Installation of the Solaris operating system.

• Upgrading, patching and customization of Solaris using Live Upgrade Technology.

• Zone creation and administration.

• LDOM creation and administration.

• Solaris resource management in a zone environment.

• XVM Ops Centre Installation.

• SUNMC Installation and Administration.

• E25K Domain administration.

• M9000 Installation and Administration.

Business Connexion, [La Lucia Ridge, Durban October 2010 – April 2011 Position: Senior Systems Engineer (Consulting)

Project: Open Systems

Responsibilities:

• Software and hardware configuration and support in a high-volume environment.

• Setup Solaris 10 Containers/Zones.

• Solaris 10 Container Management.

• Zone Resource Management.

• Server Migrations to new M-Series hardware.

• SAP Migrations to new hardware.

• Oracle Migrations to new hardware.

MARK GERBER Mobile: +27-071-***-**** E-Mail: ****.******@*****.***

• Subversion installation and administration.

• Testing and application of software and hardware solutions to support various customers’ needs.

• Responsible for System Backups and Restores using VERITAS Netbackup 6.0 software.

• Liaising with customers on various sites regarding hardware and software upgrades.

• Patching of all Operating System Software and Hardware.

• HP, Linux and AIX software support and maintenance.

• Shell scripting

• Provide documentation in order to maintain software and hardware packages.

• Monitor incidents using Remedy.

• Capacity planning.

• Mentor and provide technical guidance to junior engineers.

• Project Management of various installations, upgrades and OS patches. Sun Microsystems, [Lagos, Nigeria January 2009 – August 2010 Position: Team Lead – Unix Sun Microsystems Engineer – Infrastructure Services Project: MTN Nigeria

Responsibilities:

• Managed team of System Administrators supporting Sun hardware and Software.

• Liaised with different business groups within the organization understanding their requirements and formulating those into solutions to sustain their needs.

• Managed day to day running of datacenter operations.

• Assisted in various rollouts and projects required by business.

• Successfully migrated applications from one platform to another.

• Assist in architecting new solutions for growing environment.

• Capacity planning and implementation.

• Resource planning and implementation for both DR and Production environments.

• Installation of the Solaris operating system.

• Upgrading, patching and customization of Solaris using Live Upgrade Technology.

• Zone creation and administration.

• LDOM creation and administration.

• Solaris resource management in a zone environment.

• XVM Ops Centre Installation.

• SUNMC Installation and Administration.

• E25K Domain administration.

• M9000 Installation and Administration.

Business Connexion, [Century City, Cape Town August 2007 – January 2009 Position: Senior Systems Engineer – Technology Infrastructure Project: Business Connexion

Responsibilities:

• Solaris Administration on various Sun hardware.

• Zone configuration, administration and management.

• Solaris resource management.

• Hardware systems provisioning.

• Application testing and tuning.

• XVM Installation.

• Sun Ray Server installation and configuration.

• Installation of various virtualization technologies, eg VMware, xVM.

• LDOM Creation and Administration

• Solaris Performance Tuning

• ZFS Administration

Business Connexion, [La Lucia Ridge, Durban May 2006 - August 2007 Position: Senior Systems Engineer (Consulting)

Project: Open Systems

Responsibilities:

• Software and hardware configuration and support in a high-volume environment.

• Setup Solaris 10 Containers/Zones.

• Solaris 10 Container Management.

• Zone Resource Management.

• Server Migrations to new M-Series hardware.

• SAP Migrations to new hardware.

• Oracle Migrations to new hardware.

• Subversion installation and administration.

• Testing and application of software and hardware solutions to support various customers’ needs.

• Responsible for System Backups and Restores using VERITAS Netbackup 6.0 software.

• Liaising with customers on various sites regarding hardware and software upgrades.

• Patching of all Operating System Software and Hardware.

• HP, Linux and AIX software support and maintenance.

• Shell scripting

• Provide documentation in order to maintain software and hardware packages.

• Monitor incidents using Remedy.

• Capacity planning.

• Mentor and provide technical guidance to junior engineers. MARK GERBER Mobile: +27-071-***-**** E-Mail: ****.******@*****.***

• Project Management of various installations, upgrades and OS patches. Sun Microsystems Inc, [New York, NY July 2001 - May 2006 Position: Senior Systems Support Engineer

Project: Morgan Stanley Dean Witter

Responsibilities:

• Supported Sun Enterprise hardware and software.

• Break Fix of hardware and assisted with software issues.

• Managed 2nd shift Field Engineers providing post sales on site and telephone support to Sun customers.

• Assisted in ensuring Enterprise Services met their Customer satisfaction goals.

• Mentored and trained new and junior SSE’s and partner FE’s.

• Acted as a technical resource to all support personnel as well as customers.

• Liaised between customers and engineers, using Call Management tools to update all involved parties of activities.

• Provided support to Strategic Partners on service calls.

• Contributed to the development of software installation plans for customers.

• Supported the installation of Enterprise Services supported products and patches.

• Assisted in problem isolation and resolution, utilizing system software and diagnosis.

• Managed key accounts as needed.

• Provided on site customer coaching and training.

• Provided Transfer of Information (TOI’s) seminars to other personnel.

• Responsible for on site FINS/FCO’s.

Interests: Reading, writing, technology, science fiction, computers, software programming, outdoors. MARK GERBER Mobile: +27-071-***-**** E-Mail: ****.******@*****.***

Contact this candidate