Customer Service Desktop Support

Simon Lhuillier

Phone: 202-***-****

Email: *****.****@*******.***

OBJECTIVE:

An achievement-driven and result-oriented computer technician with a sound understanding of computer information systems, desktop support, and customer service, along with a foundational experience in networking, interested in obtaining a development position that focuses on the applications of technology.

QUALIFICATIONS/TECHNICAL SKILLS:

Use of Active Directory to create, remove, and manage objects on a domain server

Daily use of basic networking protocols such as Telnet and Remote Desktop

Use of engineering materials, standard publications, and technical material to obtain information and data for troubleshooting purposes

Diagnosis and repair of Windows and Mac hardware, and knowledge of Windows, Mac, and Linux operating systems

Using remote access to repair software malfunctions and issues with client’s applications

Direct use of Visual Basic, JavaScript, and Java

Utilization of PC-Doctor for hardware diagnostics.

Accustomed to working in high pressure situations, with little or no supervision

Professional conduct with excellent communication skills

Advanced knowledge of Microsoft Office applications including Excel, Word, and PowerPoint

Organizational skills, especially paying attention to detail

Quick problem solving capabilities, as well as the patience to handle high-touch/VIP clients

CERTIFICATIONS:

CompTia Network +

CompTia Security + (In Progress)

EMPLOYMENT HISTORY:

Junior System Administrator in Training (April 2018 – Present)

Arrow IT, Lanham MD

Followed instructions and communicated directly with the CEO to help monitor and maintain the network of Lanham Smiles.

In charge of updating and maintaining systems and software. Fully installed new computers and monitors when the office needed a hardware update.

Did troubleshooting for basic office problems such as resetting Windows passwords, replacing faulty hardware, and improving computer performance.

Dental Assistant/X-Ray Technician (December 2017 – Present)

Lanham Smiles, Lanham MD

Room preparation for necessary procedures

Greets/seats patients upon arrival

Provides VIP Client interaction/service

Creates radio graphs as needed

Provides Chair side assistance to Dentist during array of procedures

Answers/Fields phone calls to schedule appointments, verify insurance, etc.

Proficient in variety of Dental Software used to input patient information and notes

Manages stock and inventory of necessary supplies used in the practice.

Grill Cook (June 2013 – December 2017)

Adamm’s Deli, Linthicum Heights MD

Preparation of food service while maintaining high level of food safety

POS system transactions

Stock inventory Management

Provided exceptional customer service

Contact this candidate