Service assurance senior analyst
Resume:
Basma N. Abd-Elfattah
Service Assurance Senior Analyst
** ***-******* *****,***** st.
Giza- Egypt
www.linkedin.com/profile/view?id=66013815
https://github.com/basmaNasser
*****.******@*****.***
Egyptian
February 14, 1988
Seeking a position that will develop my strength and knowledge. Moreover, to enhance my experience, skills and capabilities. A hard working and fast learner have the ability to work well both independently and in a team. Have extensive experience of working with the public and meeting new challenges. Self-motivated, able to learn new topics quickly.
N.B: I will have an open work permit and will be in Canada by June 2019. And I have flexibility to move earlier based on job request. Experience
Jan 2019- Present
Service Assurance Senior Analyst
Etisalat Misr
Developing shell scripts and queries for required KPIs.
Create monitors and alarms on different systems using site scope tool.
Write operation guides for the developed scripts and tools.
Developing automation tools to validate different scenarios on HLR, HSS and billing systems using python.
Develop different python scripts to validate network issues cases from HLR, Billing and IN systems.
Solution handover including training and documentation.
Build analysis models for different IN network using Microsoft power BI Sep,2015 – Dec, 2018 RBT & Smart services senior specialist Etisalat Misr
Manage Huawei RBT (RingBack Tone) system, Call signature, AdVoice and promotion platform.
Follow implementation process of new projects or upgrades.
Handle communication between commercial and vendors.
Participate in projects & acceptance testing.
Develop and update projects on online mediation using Java language.
Ensures operation by training client personnel; providing support.
Identify and document RBT system solutions in order to meet business requirement.
Analyse the data of RBT and call signature systems to check the trend of the revenues and subscribers behavior in the system.
Create and view different reports using Cognos
Sep,2013 – Sep,2015
VAS(value added service) software Engineer
Huawei
Handling customer requests related to RBT (RingBack Tone) system.
Supporting Huawei RBT system (IVR, SMS, USSD
Support the DB software used with Huawei products mainly Oracle Database.
Accept customer technical problems, Respond & resolve them quickly & effectively.
If assigned, participate in projects & acceptance testing .
Create documented processes and procedures for operation and maintenance task.
Manage the troubleshooting activities.
Participate in software upgrade or enhancement activities.
Investigate and resolve fault that occurs in the system and respond to emergency situation within the specified response times.
Implement and close received Work Orders and Trouble Tickets within the required date and SLAs.
Perform Operation and Maintenance tasks and routines according to documented procedures and processes.
Sep. 2012 – Sep,2013 Python Developer
Trendak
Develop and update project code using python language.
Data gathering from social media like Twitter, Facebook, Instagram, Google+.
Prepare project related documentation.
Education
2012-2018
Cairo University, Faculty of Engineering, Systems and Biomedical department, Master’s of science degree
Master’s thesis -- “Optimizing variant calling performance for Hotspot cases based on Ion Torrent Sequencing Technology”
Optimizing the execution time of ion torrent variant caller to achieve higher accuracy in few hours instead of days. Using python and shell programming languages on Ubuntu OS.
Bioinformatics Project
Extracting data from Pubmed and analyze retrieved data using PERL language and mySQL database on linux platform.
2010-2011 Ministry of Communication & Information technology (MCIT) Scholarship, UNIX Administration, Solaris 10 operating system.
Graduation Project
“Solaris 10 Administration Tool Kit (ATK) – Web Based tool” It’s a web based tool use PHP language with shell scripting running on apache server on Solaris 10. ATK applications are jumpstart configuration and installation, DNS configuration, backup and restore file systems and firewall configuration. 2005-2010 Cairo University, Faculty of Engineering Systems and Biomedical engineering department
BSC Graduation Project (Grade: Excellent)
“Microarray Experiment Management: an extension of BASE 2 Set” Our project was bioinformatics software called BioArray Software Environment
(BASE) version 2,it is software system used to track and analyze microarray experiment information. We developed and implemented BASE standard format by adding new standard format called MAGE-TAB format, for representing primary data and experimental details for microarray investigations, and for data collection, as well as data communication between tools and databases. Gained an in-depth knowledge of JavaScript, MySQL database, JSP and other web tools and delimited files on Linux OS. Also gained good knowledge about open-sources software. 2004-2005 Pyramids Language School
American high school diploma,
SAT exams including Math, English,Biology and Physics. 2002-2004 Port-Said Language School
IGCSE department,
7 O.L and 1 A.S subject, including Math and English. Skills
Operating Systems
Solaris 10 installation, networking, configuration. Programming Languages
Python
Perl
Java.
C
Shell scripting
HTML/CSS
Databases
MYSQL, Oracle PL/SQL.
MongoDB (self study)
Software tools
SOAP UI.
Site scope.
Pycharm.
Microsoft power BI
Cognos
VMWare workstation
MS Excel, Word, and powerpoint
Other
R, Hadoop, Git (self study courses).
Latex
Good communication, organizational and documentation skills. Certificates
Oracle Certified Associate, Oracle Solaris 10 Operating System. Oracle Certified Professional, Oracle Solaris 10 System Administrator.
Oracle Certified Expert, Oracle Solaris 10 Network Administrator. Getting and cleaning data – Coursera
R programming- Coursera
Courses
Jan,2015-sep,2015
Data Science, a 9-course specialization by Johns Hopkins University on Coursera. Feb,9,2008 Leadership program from Career Development Office “CDO” 2010 Unix shell programming course
Languages
Arabic: Native Language.
English: Excellent writing, reading, listening and good conversation. Interests
Enjoy reading, web surfing, voluntary activities, handcrafting, traveling and painting, learning new skills.
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References are available upon request.
Contact this candidate