Administrative Assistant Front Desk

Alma L. Serrata

210-***-**** ***********@*****.***

Professional Summary

Reconciliation of P & C, Benefits, and Bonds Commission Statements.

Knowledgeable in making travel arrangements to include flights, rental cars and hotels.

12 years work experience in the administrative position to include front desk duties as in managing switchboard, processing outgoing mail to include operating postage machine, distributing incoming mail, operating office equipment, ordering supplies, greeting customers, clients, and vendors.

Experienced in wealth management with healthcare and 401(k) Participant service calls.

P & C processor handling client requests to process endorsements, add and/or delete drivers and/or vehicles, and process audits.

Claims Advocate setting up claims and managing reserves as well as 15 years work experience adjusting auto and property claims.

Skills

Working knowledge on Allied Epic Program.

Proficient in Nexsure Operating System.

Proficient in Microsoft Office Products.

Knowledge in setting up reservations with airline companies and hotels.

Knowledge working with flight and rental car generated reports.

Working knowledge with expense reports.

Bilingual - English and Spanish - Speak, read

and write.

Exceptional oral and written communication skills.

Licensed P&C Adjuster in Texas.

Licensed General Lines Agent for Life, Accident, Health, and HMO.

Self-starter; can multitask; work alone well or in a team.

Focused, detail orientated with very strong work

ethic.

Work History

IBTX Risk Services, San Antonio Tx from August 7, 2006 to August 3, 2018:

Accounting Project Specialist P&C Processor

Administrative Assistant Claims Advocate

Education

Our Lady of the Lake University - San Antonio, Tx -Working on bachelor’s degree

San Antonio College - San Antonio, Tx - Associate of Arts

Additional Information

Community Service projects such as volunteer for Habitat for Humanity, Stuff the Bus, care packages for soldiers overseas, Christmas Cheer programs and hurricane and flood relief efforts. IBTX 10-year member of Fish!" Social Committee responsible for making a fun, working environment for employees and company-sponsored barbecues, safety fairs, and salsa/brisket/BBQ/fajita cook off competitions for clients.

In closing, I am a very committed and dedicated employee with many years’ experience in the worlds of insurance and the legal system. I have worked for large corporations, small agencies, courthouses, judicial courts, and court reporting agencies and am comfortable in either setting. I can bring to the table a fresh outlook, friendly outgoing personality, and a genuine desire to do a job well done.

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