Customer Service Manager

Kelsie L. Jevitz **** Flagstone St. Joliet *****

Cell Phone: 815-***-****

Email: ************@*****.***

LinkedIn: https://www.linkedin.com/in/kelsie-jevitz-a78912111/

An energetic, self-motivated, marketing enthusiast with a strong work ethic.

A team player with a keen sense of responsibility, flexibility, and adaptability.

A life-long learner possessing both book learning and practical life lessons. A

hard working individual dedicated to continuous improvement – both

personally and professionally. A person with a positive attitude and outlook

on life.

Education

Bachelor of Science in Marketing (2014-2018)

Lewis University: Romeoville, IL

High School (2010-2014)

Joliet Catholic Academy: Joliet, IL

Work Experience (Used to gain practical real-world experience, and fund my education)

Service Operations Manager

Mariano’s Fresh Market, Naperville, IL

January 2018-Present

Managing the Production and Provision of the Front End.

Coached and Trained Employees as Needed.

Contributed to Hiring new Employees.

Redesigned Front End Operations.

Reconstructed Front End Floor Plan.

Expert knowledge in Payroll and Scheduling.

Customer Service Counter Clerk

Mariano’s Fresh Market, Shorewood, IL

September 2015- January 2018

Improved social, people, and customer service skills through frequent and regular contact with both internal and external customers.

Tried-by-fire in conflict management through resolution of complaints- to the complete satisfaction of customers.

Responsible for Accounting Profit and Loss of Store Funds

Managed Checkout Lanes.

Recognized by Management and Trusted with Responsibility of Closing the Front End.

Honors, Affiliations, and Volunteer Work

Member, Sales Excellence Program

Member, Independent Marketing Study

Deans List, Lewis University 4 Years

Recipient, Mines/Quinlan Scholarship

Recipient, Bishop Sheil Academic Scholarship

Recipient, Mariano’s Ambassador of the week, October 2016 and March 2017

Recipient, Mariano’s Manger of the Month, September 2018

Volunteer, Special Olympics, Bloomington, IL

Computer Skills

Proficient Microsoft Word, PowerPoint, and Excel

Experience in Wordpress

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