Sales Customer Service

Rachael Armstrong

Toronto, Ontario *********@*****.*** 905-***-****

Professional Profile

* ***** ** ******** ******* experience including sales, visual merchandising and management

Demonstrates initiative with a strong desire towards self-improvement and development

Excellent communication, collaboration and computer skills (MS Office, SPSS, PDT, POS, OLG)

Meticulous attention to detail with the ability to prioritize tasks and deliver high standard results

Employment Experience

Style Advisor Frank and Oak Toronto 03. 2019 – Present

Developed, executed, and continuously improved all operational activities to

ensure the store exceeded customer expectation

Managed visual standards in the store including merchandise presentation,

signage, lighting and general maintenance as per company directives

Supervisor (Team Lead) LOFT Ann Taylor Toronto 06. 2018 – 02. 2019

Member of management team that was recognized as Store of the Year in

2018 for exceeding annual conversion percentages and sales goals

Collaborated with cross functional team members to develop action plans

to meet stated business deliverables and key performance indicators

Trained, managed and motivated a high talented team of 15+ sales associates

Sales Associate/Merchandiser LOFT Ann Taylor Hamilton Toronto 02. 2016 – 06. 2018

Consistently provided exceptional client experiences, styling and sales support

Maintained visual merchandising presentation and assembly

of bi-monthly window displays

Cashier/Merchandiser Shoppers Drug Mart Hamilton 05. 2013 – 09. 2015

Provided an enhanced service experience through prompt and accurate

processing of customer orders

Merchandised sections of the floor as per planograms and store standard

Educational Qualifications

Bachelor of Arts Ryerson University 09. 2016 – Present

Major: Sociology, Minor: Psychology, Expected Graduation: 2020

Human Resources Management Certificate Ryerson University 11. 2018 – Present

Qualified for exemptions in the Certified Human Resources Professional (CHRP)

designation offered by the Human Resources Professionals Association (HRPA)

Volunteer Experience

Literacy Tutor Frontier College Toronto 09. 2016 – 12. 2016

Ryerson Student Note-Taker RU Noted Toronto 2016 2019

Community Volunteer Optimist International Port Colborne 2013 – 2015

Contact this candidate