Customer Service Machine Operator

Vickie L Daye

*** **** ******, ********, ** ***49 *******@*******.*** 608-***-****

Professional Summary:

Responsible Manager with more than 12 years of experience in a fast-paced restaurant

Excellent customer and working skills

Passionate and motivated with a drive for excellence

Goal-oriented to become IT-Help Desk Support Specialist dedicated to high levels of customer satisfaction and meeting aggressive business goals

Able to learn new tasks quickly

Education

Madison Area Technical College, Madison, WI Sept. 2014- Present Degree, Applied Science IT-Help Desk Support Specialist

Graduated: December 17, 2015

Certificate, Microsoft Office 2013, December, 2014

Made Deans list in the fall of 2014, spring of 2015 and summer of 2015 semesters

Experience

Gillware Data Recovery, Madison, WI Dec 2015- Present

Customer Service

Display strong customer service skills through interacting with customers and employees on a daily basis

Answer customer questions, remote sessions, calls on proceeding with recovery, purchasing calls, walk-ins

Wolf Pack Techies, Madison, WI March 2015 –Dec 2015

Technician

Tickets, Virus Scans, and hands on training for repairing hardware.

Used Malwarebytes, Ccleaner, IObit, etc.

Glen Oak Lumber/Milling, Inc., Montello, WI Aug 2012-Feb 2014

Machine Operator

Operated a stain roll coat machine through promotion within a 3 month period

Completed weekly maintenance such as cleaning brushes, belts and filter

Worked on setting up, matched stain colors for each order

Trained new staff members on all activities directly related to making products or providing services

Subway, Westfield, WI Dec 2000-Aug 2012

Manager

Displayed strong leadership and team skills which allowed me to be promoted from a Sandwich Artist and Shift Leader to Manager within 3 years

Managed a staff, prepared work schedules and assigned specific duties

Performed sales floor work, such as greeting or assisting customers, stocked shelves, took inventory

Promoted to become an Auditor of up to 5 stores, for approx. 7 years

Received numerous awards of excellence in food cost, labor, sales and 3 President Awards. Received certifications for customer service and management

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